Cloud Customer Success Analyst – Casino & Gaming Industry
Location: Las Vegas, NV (Hybrid)
Travel: Up to 25%
Visa sponsorship is not available for this role.

Bring the Thrill to the Cloud – Join Us in Powering the Future of Casino Hospitality!

Step into the spotlight with a career that blends cutting-edge cloud technology with the exhilarating world of casino gaming and luxury hospitality. As a Cloud Customer Success Analyst, you won’t just support clients—you’ll champion innovation, drive growth, and help transform the guest experience across some of the most iconic gaming brands in the world.

If you're passionate about tech, hospitality, and delivering real results, this is your chance to make an impact in a role that’s anything but ordinary.

What You'll Be Doing

Drive Growth & Revenue
Spot and scale upsell opportunities with our Gaming clients. Use data and creativity to help them unlock new revenue streams—and take their operations to the next level.

Build Rockstar Relationships
Be the trusted partner our clients rely on. Connect with stakeholders at every level, from front-line operators to executive leaders, and ensure they see real value from our solutions.

Launch Industry-Leading Products
Partner with clients to roll out innovative tools that enhance the guest journey, improve operations, and give them a competitive edge.

Create Killer Training Tools
Design engaging, easy-to-follow documentation and presentations that make learning our tech simple and effective.

Empower Through Knowledge
Identify knowledge gaps and deliver training that sticks. You’ll be the go-to expert clients turn to for confidence and clarity.

Own the Daily Ops
From system configuration to troubleshooting, provide hands-on support to keep everything running smoothly—and clients smiling.

Grow Our Footprint
Tap into your network and existing relationships to help us expand our client base and market influence in the Gaming space.

Turn Insights into Action
Work with our data science team to uncover trends and turn analytics into strategy. Your insights will fuel smarter decisions.

Become a Casino Industry Insider
Get deep into the details—learn our clients’ brand strategies, loyalty programs, and market dynamics so you can speak their language and anticipate their needs.

Think Big, Act Bold
Take initiative to improve processes and contribute beyond your job description. We value creative thinkers who aren't afraid to shake things up.

Be There When It Counts
Support clients across time zones. Whether it’s an early morning launch or late-night troubleshooting, you’ll be a reliable partner every step of the way.

What You Bring to the Table

Industry Experience: 5+ years in hospitality, ideally in hotels or gaming—bonus points for experience with revenue management or tech solutions.

Detail Obsessed: You’re organized, precise, and always looking to improve.

Adaptable & Agile: A self-starter who thrives in fast-paced, ever-changing environments.

Great Communicator: Strong written and verbal skills—able to translate complex ideas into clear, actionable insights.

People Connector: You build rapport easily and can navigate organizational silos to get things done.

Analytical Thinker: Comfortable with data and able to turn numbers into narratives that inspire action.

Tech-Friendly: Confident with Microsoft Office, with a strong desire to dive into data tools and platforms.

Calm Under Pressure: You handle tight deadlines and busy days with poise and a can-do attitude.

Ready to Travel: Open to domestic and international travel—sometimes the best way to make an impact is in person.

Why Join Us?

You’ll be part of a forward-thinking, collaborative team that’s transforming how casinos connect with their guests. We celebrate diverse perspectives, encourage bold thinking, and give you the autonomy to make your mark. This isn’t just a job—it’s your chance to help shape the future of an iconic industry.

Ready to roll the dice on an exciting new chapter? Apply today and bring your passion to a company where innovation and hospitality go hand-in-hand.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.15 to $42.88 per hour; from: $44,000 to $89,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.