Store & Special Events Manager
NTWRK
Administration
New York, NY, USA
Posted on Sep 23, 2025
Company And Culture
Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.
Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.
Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.
Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.
Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.
Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.
Why We're Hiring
The Complex Store Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Their duties include creating and executing business events, training sales staff and brand ambassadors and liaising with internal and external stakeholders.
They will work closely with Marketing, the Complex events team, and the relevant internal stakeholders (Brand, Merchandising, Partnerships, Music, etc) to build a strategy for success across all IRL events at their store location. They will ensure that the store team is executing on these strategies and are meeting key performance indicators. They will also lead and implement the in-store sales strategy and training, scheduling of their team of sales staff in coordination with the programming calendar.
What You'll Do
- Serve as key point-of-contact for the retail location for internal Complex stakeholders as well as external vendors, partners and local community
- Collaborate with internal Complex stakeholders and their external partners to create, implement and deliver high velocity, successful retail events and deliver on each event’s specific strategic objectives
- Create staffing and security quotes for each event to share with event partners for approval; ensure invoices are sent out post-event for repayment from event partner
- Collaborate with your lead and peers to establish and evolve measurable performance standards and hold yourself and your people accountable to meeting those standards consistently
- Respond to customer or partners issues and feedback in a professional and timely manner
- Ensure store compliance with local health and safety regulations
- Ensure Complex acquires necessary permits for each event to ensure city compliance
- Develop and arrange promotional material, build outs, cleaning, and in-store displays for all events
- Communicate with external production partners to create buildout timelines and deadlines
- Oversee and coordinate inventory delivery, counts, sales and returns on an event by event basis, collaborating with external merchandising partners as necessary
- Prepare detailed event recap reports for each event including successes, customer expectations, sales information, areas to improve moving forward, etc.
- Undertake and delegate administrative duties to retail team
- Work with Complex Marketing and operations to establish reporting that showcases the success of your function and the value of the store
- Identify the highest potential within your people and empower them to grow
- Effectively communicate the vision, purpose, and objectives of Complex’s storefront to the retail team and any hired 3rd-party vendors
- Hire, train, and lead effective team members, including brand ambassadors, to deliver an exceptional experience for the community and to ensure that all events are staffed and organized appropriately.
- Deliver necessary reports (i.e. Luminate) as requested on time
- Manage store maintenance and ordering supplies for the bathroom, staff kitchen, etc.
Who You Are
- 5+ years of leadership experience
- Experience running or managing a business
- Experience facilitating community events
- Experience with events and event production
- Available to work nights and weekends
- Build positive and sustainable relationships in the community with key individuals, groups and organizations
- High organizational and project management skills
- Design and implement sales programs that improve the quality of consumer experience and promote Complex’s long-term business strategies and goals
- Knowledge with NY permitting, experience with coordinating event security, liaising with vendors, etc
What We Offer
- Best in class health, dental, and vision insurance
- Healthcare FSA
- Dependent Care FSA
- Commuter Benefits FSA
- Short-term/long-term disability and life insurance
- Paid Parental leave
- 401k with 4% match
- Pet Insurance
- Legal and Identity Theft Plans
- Vacation time and sick days
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.
