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Nova Credit is a credit infrastructure and analytics company that enables businesses to grow responsibly through alternative credit data. As a Consumer Reporting Agency (CRA), Nova Credit leverages its unique data infrastructure, compliance framework, and credit expertise to help lenders fill critical gaps in traditional credit analytics. The company transforms the fragmented universe of consumer financial data into compliant, actionable risk insights through a comprehensive platform designed to increase conversion through expanded coverage, speed, and reliability. Leading organizations, including HSBC, RBC, SoFi, Scotiabank, AppFolio, and Yardi, work with Nova Credit to make smarter credit decisions through cash flow underwriting with Cash Atlas™, quickly verify income with Income Navigator, and reach new-to-country consumers with Credit Passport®. With support from investors Canapi Ventures, Kleiner Perkins, General Catalyst, and Index Ventures, as well as industry veterans from Goldman Sachs, JP Morgan, and Citi, Nova Credit is revolutionizing the way lending is done. We were recently named in Forbes’ Fintech 50 in 2025 and Built In’s Best Places to Work, 2025.

ABOUT THE ROLE:

The Sr Technical Account Manager (TAM) will work within our Go-To-Market team to own the long-term technical success of Nova Credit's Property Management partners. As the dedicated technical point of contact for all accounts in the Property Management business unit, including strategic accounts, you'll ensure our partners maximize the value of Nova Credit's platform while driving adoption, integration health, and expansion across their full product footprint.

In this role, you'll partner closely with Account Managers to drive customer success and revenue growth. You'll lead complex product launches from technical scoping through go-live, manage multiple concurrent implementations, provide proactive support on complex technical issues, and support cross-sell opportunities within your accounts to expand Nova Credit's footprint. While the sales team Account Manager owns the commercial relationship, you'll own the technical relationship—serving as a trusted advisor to engineering leads, technical architects, and product teams at our partner organizations. Your technical expertise in APIs, system integrations, and enterprise software will be essential for optimizing customer implementations and championing their needs internally.

This is a full-time hybrid role (3 days per week in office on Mondays, Tuesdays, and Thursdays), based in the New York City Metropolitan area, reporting to the Director of Solutions.

WITHIN THE FIRST MONTH, YOU'LL

• Establish a deep understanding of Nova Credit's platform and implementation options
• Develop an understanding of the Property Management go-to-market motion, including the launch process, support model, value proposition, and staffing structure
• Build relationships with key technical stakeholders at assigned accounts
• Begin owning customer engagements for assigned accounts

WITHIN THE FIRST QUARTER, YOU'LL

• Own the technical strategy for your assigned Property Management accounts
• Lead architecture reviews, solution design sessions, and integration planning with customer technical teams
• Drive complex product launches in partnership with Account Managers, managing timelines, dependencies, and stakeholder communication
• Establish recurring technical touchpoints with technical stakeholders across customer organizations

WITHIN THE FIRST YEAR, YOU'LL

• Serve as the recognized technical authority for Property Management accounts internally and externally
• Support cross-sell opportunities by understanding customer needs and mapping them to Nova Credit's broader product portfolio
• Proactively identify and resolve technical bottlenecks before they become critical issues
• Contribute to defining the TAM function at Nova Credit, including playbooks, health metrics, and engagement models
• Partner with Product and Engineering to translate customer feedback into roadmap priorities

YOUR SKILLSET

• 7+ years experience in customer-facing technical roles (Technical Account Management, Solutions Architecture, Solutions Engineering, or Technical Customer Success), ideally in fintech, proptech, or B2B SaaS
• Strong project management skills with proven experience leading complex, multi-workstream implementations from scoping through launch
• Strong understanding of APIs, system integrations, and web architectures; hands-on experience with SQL, and monitoring/logging dashboards (Datadog/Grafana)
• Proven experience managing ongoing technical relationships with enterprise customers and supporting expansion opportunities within existing accounts
• Demonstrated ability to tie technical solutions to business objectives and customer outcomes
• Experience influencing technical decision-makers and building trusted relationships at all levels, including C-suite
• Above all, intellectual curiosity, ownership mentality, and a proactive approach to identifying and solving problems before they escalate

NICE TO HAVE

• Familiarity with property management platforms (Yardi, AppFolio, Entrata, MRI) or similar enterprise software ecosystems
• Understanding of credit data, FCRA compliance, or consumer data regulations
• Experience with B2B2C business models where your customer integrates your product to serve their end users

$152,800 - $210,100 a year

The above compensation range is for United States-based candidates and is dependent on individual experience, skills, education, location, and qualifications. This range reflects On-Target Earnings (OTE) for this role, which includes a combination of base salary, incentive compensation, and/or commission-based earnings. We consider all elements of compensation to be a part of the value we provide to Novans. This may include base salary, equity grants, incentive compensation for eligible roles, professional development, flexible PTO, and tenure rewards. In the U.S., our benefits package includes comprehensive and generously subsidized medical, dental, and vision insurance options, along with a company-sponsored 401k plan, parental leave of absence, sick time off, and paid time off vacation.

Everyone is welcome at Nova Credit. We are an equal-opportunity employer where diversity and inclusion are central pillars of our company strategy. We seek applicants who understand, embrace, and thrive in a multicultural and globalized world. We do not discriminate on the basis of any protected class, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage all qualified candidates, including those with a criminal history, to apply.