WHAT WE CAN OFFER YOU:

• Hourly Pay: $23.25-28.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Understand questions from Policyholders, Brokers, and Providers about implementation, enrollment, and billing, and provide clear, accurate answers by researching and resolving issues.
• Review submitted information and contact Policyholders or Brokers when details are missing or unclear to make sure requests are handled correctly.
• Explain benefits eligibility and business processes to Policyholders and Brokers to help them understand and navigate services.
• Handle complaints or errors professionally, turning issues into positive experiences through strong customer service.
• Work closely with internal teams and external partners to build positive relationships and support department goals.

WHAT YOU’LL BRING:

• Demonstrated empathy and a strong customer service mindset, with the ability to understand customer needs and deliver supportive, solutions-oriented experiences.
• Strong attention to detail and sound judgment, with the ability to make well-reasoned decisions and provide high-quality, thorough customer service.
• Strong organizational and analytical skills.
• Ability to multitask effectively, work under pressure, meet deadlines, and adapt to changing customer needs.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Ability to work at our home office located in Omaha, Nebraska, in a hybrid environment.

#mutualofomaha

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!

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