Your day will involve building strong relationships with brokers and customers while providing comprehensive guidance on employee benefits. You’ll handle service inquiries, resolve issues, support re-enrollment, ensure premium integrity, and proactively plan through effective account management strategies to deliver a seamless and impactful client experience. Client Manager – you will lead in managing relationships with key brokers and customer accounts in the 100–499 market. You’ll provide consultative guidance, drive proactive account strategies, support re-enrollment, and ensure seamless service across the full range of employee benefits. Client Executive – you will take the lead in managing our largest and most complex Workplace Solutions accounts (500+ lives). You’ll serve as a trusted advisor, partnering with brokers and clients to deliver strategic solutions, drive growth, and strengthen long-term relationships. We offer a formal training program to set our Client Managers and Client Executives up for success starting APRIL 2nd. |
| WHAT WE CAN OFFER YOU: - Estimated Salary (Levels have variable responsibilities and qualifications):
- Client Manager: $105,000 - $125,000, plus annual bonus opportunity.
- Client Executive: $110,000 - $130,000, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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| WHAT YOU'LL DO: - Client Manager: You will lead in managing relationships with customers in the 100–499 lives segment.
- Own and grow your key accounts, providing proactive, consultative support that balances day-to-day service with long-term strategic guidance on employee benefits and administration.
- Collaborate and influence across teams, working closely with internal colleagues and external partners to drive operational effectiveness, customer loyalty, persistency, and account growth, including leading cross-sell opportunities.
- Client Executive: You will lead in managing relationships with customers in the 500+ lives segment.
- Be the trusted advisor for large, complex clients, delivering proactive, consultative support that goes beyond service. You’ll provide industry insights, benefit education, compliance guidance, and thoughtful plan recommendations that help clients get the most value from their benefits strategy.
- Own the success of your book of business, creating and executing strategic account and stewardship plans that drive growth, participation, and persistency. You’ll partner closely with sales leaders to identify opportunities, manage expectations, and expand relationships through thoughtful cross-sell solutions.
- Lead the enrollment experience, guiding re-enrollment in non-renewal years, providing benefit education, coordinating meetings and fairs, and delivering strategies that maximize participation, premium, and showcase Mutual of Omaha’s unique offerings.
- Ensure a seamless client experience throughout the entire lifecycle by taking the lead on navigating and resolving issues across implementation, enrollment, billing, claims, underwriting, vendors, portals, and administrative processes—so clients always feel supported and confident. At the same time, collaborate and influence across internal teams and external partners to drive operational effectiveness, customer loyalty, persistency, and account growth, including leading cross-sell opportunities.
- Build lasting relationships and drive impact, anticipating customer needs, addressing concerns, mentoring new associates, leading cross-functional initiatives, and recommending solutions that enhance satisfaction, retention, and overall account success.
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| WHAT YOU’LL BRING: - Client Manager:
- Proven account management and relationship expertise, with 5+ years of experience managing diverse clients with 100+ lives, results orientated, strategic thinking, and the ability to thrive in fast-paced environments.
- Client Executive:
- Proven account management expertise, with 5–7 years of direct broker/customer-facing experience, including managing large case national, key, or strategic accounts and complex customer relationships with 500+ lives.
- Deep knowledge of Group Insurance and technical solutions, including benefit administration, plan design, distribution channels, and complex technology needs such as APIs and reverse file feeds.
- Strong business acumen and problem-solving skills, with the ability to manage multiple priorities, investigate complex issues, provide alternative solutions, and collaborate across teams and stakeholders.
- Exceptional communication and relationship management, including presentation, negotiation, conflict resolution, and building trust with clients, brokers, and internal teams.
- Highly organized, agile, and compliance-focused, with excellent project management skills, attention to detail, knowledge of FMLA, PFML, ADA, and other compliance requirements, and a track record of independent judgment and leadership across accounts.
- Technical and compliance proficiency, with strong knowledge of benefit administration, API integrations, reverse file feeds, and familiarity with FMLA, PFML, ADA, and other compliance requirements.
- State Life, Accident and Health license for all states within the office’s assigned territory or the ability to obtain within 90 days of hire.
- Travel Required: 35 – 40% that includes weekly meetings at Sales Office, and client or broker visits 2-3X per month with fluctuations based on time of year and business needs.
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Ability to work at our home office located in Fulton, MD, in a hybrid environment.
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| We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely! Fair Chance Notices |
