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In this role, you will provide individualized, responsive service while building strong working relationships with both internal and external customers through the accurate, timely, and thorough disposition of the more complex and sensitive premium and billing processing activities using automated systems, billing methods and business functions.

WHAT WE CAN OFFER YOU:

• Estimated Hourly Wage: $26.45 - $28.85, plus annual bonus opportunity
• Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
  

WHAT YOU'LL DO:

• Performs the more sensitive and complex premium processing and auditing functions and determines the intent of customer inquiries by accurately investigating, analyzing, and resolving all questions and concerns to meet customer expectations while maintaining quality and time service requirements.
• Provide comprehensive issue resolution through root cause analysis and internal collaboration and may lead cross-functional teams to drive process improvements. Collaborate with field representatives to ensure smooth implementation of changes and recommend alternative solutions to support nonstandard requests.
• Serve as a subject matter expert, deliver training, coaching and support to team members. Communicate regularly with management on workload management and inventory levels.
• Conduct audits and prepare reports to track effectiveness and identify areas for improvement.
  

WHAT YOU’LL BRING:

• Prior experience working in Accounting, Finance, billing reconciliation and/or auditing.
• Excellent written and verbal communication skills, strong organization skills with attention to detail and proficiency in Excel and Word, with the ability to navigate various software systems.
• Ability to effectively make sound decisions in a fast-paced dynamic environment with demonstrated success establishing priorities and managing multiple assignments concurrently.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and in a listed location.
  

PREFERRED:

• Practical experience as a GPS Specialist or equivalent knowledge
• Seasoned knowledge of all GPS business processing functions, including insurance accounting practices, systems technology, and related federal and state regulations
• Seasoned knowledge of group insurance concepts and all group product lines with an understanding of the Group Operation and its interrelationships
  

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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