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Senior IT Support Engineer

Maven Clinic

Maven Clinic

IT, Customer Service
United States · New York, NY, USA · Remote
Posted on Tuesday, November 21, 2023
Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
  • TIME 100 Most Influential Companies (2023)
  • CNBC Disruptor 50 List (2022, 2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
  • Great Place to Work certified (2020, 2021, 2022, 2023)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Senior IT Support Engineer to join our growing IT Team. This position will monitor, maintain, and support Maven’s computer systems, applications, and network. You will work on IT projects and initiatives, as well as assist with the day-to-day support and operations of the Maven user base.

As a Senior IT Support Engineer at Maven, your core responsibilities include:

  • Spend approximately:
    • 70% of your time working with the internal IT team on new initiatives and projects
    • 30% your time maintaining existing IT infrastructure and supporting Maven’s users
  • Administer and maintain products such as Okta and BetterCloud
  • Maintain our Atlassian product suite that includes Jira and Opsgenie
  • Administer other products such as Google Workspaces, Jamf, Slack, Asana, and our managed fleet of macOS devices
  • Improve internal ITSM product that supports users - features, workflows, integrations, analytics
  • Provide operations support and improvements for key IT processes such as onboarding, offboarding, and vendor management
  • Strive to find ways to improve our internal IT processes and workflows
  • Provide second-level technical support to our internal users

We’re looking for someone to bring core technical capabilities to our team:

  • 5+ years of experience in an IT support/engineering role
  • Experience integrating third-party SaaS products into our Okta environment, using both existing and customized tooling
  • Extensive knowledge of using SaaS APIs to build automations, integrations, or data transfers between products
  • Working knowledge with enterprise systems such as ADP, Salesforce, and Zendesk
  • Experience with administration and configuration of ITSM products like Freshservice and Jira Service Management
  • Solid project management experience leading various initiatives to successfully meet milestones and deliverables
  • Experience with Google Workspaces products (Gmail, Google Docs, Sheets, etc) and administration
  • MacOS support experience
  • Extensive help desk support experience
  • Strong troubleshooting and problem solving skills
  • Strong written and verbal communication skills

Preferred experiences and backgrounds:

  • Technical education/degree, or equivalent working experience a plus
  • Experience with SaaS tooling and integrations
  • Some lightweight development knowledge a plus
  • Experience with MDM products
  • Strong documentation skills
  • Knowledge of security products and concepts (EDR)

At Maven Clinic, we are committed to building a world-class digital healthcare platform that empowers women and families to live healthier and more fulfilling lives. If you are a seasoned engineer with a passion for building scalable, performant, and reliable systems, and want to make a real impact in the world of healthcare, we would love to hear from you.

For candidates in NYC or CO, the salary range for this role is $145,000 - $200,000 per year. You may also be entitled to receive a bonus, stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

  • Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
  • Whole-self care through wellness partnerships
  • Weekly breakfast, lunch, and get-togethers
  • 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
  • Udemy, annual professional development stipend, and access to a personal career coach through Maven
  • 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.