SVP, Operations
Lendio
About Lendio
Lendio fuels the American Dream of entrepreneurship by making small business funding simple, smart, and accessible. As the nation’s largest SMB loan marketplace—and now an emerging SaaS powerhouse—we are building the most efficient, intelligent, and customer-obsessed lending infrastructure in the world.
The Opportunity
We’re hiring a strategic COO to lead and evolve Lendio’s operating system during a period of multidimensional scale. This is not a project-based execution role. It’s a senior architecture role focused on how Lendio runs—across every team, function, and workflow.
You’ll be the operational steward of our strategy execution framework, ensuring that our people, processes, and platforms are aligned to deliver business outcomes at scale.
This is a rare opportunity to build coherence across complexity—to design how decisions are made, how change is absorbed, and how resources are allocated to drive growth, not confusion.
Why This Role Matters
Lendio is growing across multiple revenue engines—SaaS, Embedded, and Marketplace—and that complexity introduces fragmentation, duplicative efforts, and inefficiencies.
This role exists to solve those problems systemically, not symptomatically. You’ll design the connective tissue—accountability, rhythm, structure, and tooling—that turns smart people and great products into a well-run machine.
Your Mandate
1. Strategy Execution Framework
Architect and lead the company-wide execution model that connects strategic priorities to operational reality.
Create and maintain the systems of rhythm, accountability, and prioritization that align cross-functional teams with outcomes.
2. Strategic Resource Allocation
Define how and where resources—people, time, and capital—are allocated.
Implement a transparent decision-making framework that governs prioritization, headcount allocation, and initiative sponsorship.
3. Change Management at Scale
Lead change as a discipline.
Ensure initiatives are sequenced intelligently, communicated clearly, and integrated without unintended downstream breakage.
4. Decision Rights & Ownership Architecture
Clarify who owns which decisions at every level of the org.
Eliminate ambiguity across interdependent departments by codifying cross-functional ownership of KPIs, outcomes, and core workflows.
5. Organizational Design & Ops Cohesion
Own the design and evolution of Lendio’s org structure to support scale and reduce friction.
Functional Ops Leaders (e.g., Sales Ops, Product Ops, Marketing Ops, RevOps) report solid-line to their department heads—but you drive dotted-line alignment to ensure coordination, consistency, and shared problem-solving across the system.
6. Business Operations Leadership
Lead Lendio’s BizOps function as the internal engine for strategic initiative execution, tiger team management, enterprise-level diagnostics, and operational clarity.
Activate BizOps to serve as an extension of the COO’s office—connecting strategy to execution across departments and special projects.
Use BizOps as a vehicle to reduce ambiguity, drive prioritization, and steward org-wide change
Internal Engineers – Direct Report
Manage internal engineers responsible for tooling, platform enhancements, and workflow automation.
Ensure system builds are designed for long-term maintainability and ease of use by non-technical operators.
Business Intelligence (BI) — Direct Report
The Business Intelligence (BI) team will report directly to the COO as a central, cross-functional capability that underpins strategy execution, resource allocation, and operational accountability.
As the COO, you will be the executive sponsor and owner of Lendio’s source-of-truth infrastructure. This includes ensuring BI is not just a reporting function—but a strategic enabler that empowers better decisions, faster alignment, and measurable accountability across every department.
You will be responsible for:
Defining and stewarding a unified company-wide data architecture that aligns to Lendio’s strategic priorities.
Ensuring metrics are consistent, cohort-based, and decision-useful—not siloed or selectively interpreted.
Leading the evolution of dashboards, scorecards, and reporting rituals that clarify ownership and drive throughput.
Building a culture of data-driven decision-making by embedding BI into weekly, monthly, and quarterly operating rhythms.
The BI team’s independence from any one function (e.g., sales, product, marketing) ensures it can act as a neutral arbiter of truth, supporting your broader mission of unifying execution and enabling strategic clarity across the org.
Business Operations (BizOps) — Direct Report
The Business Operations (BizOps) team reports directly to the COO and serves as Lendio’s centralized function for orchestrating how the business operates at a macro level. While departmental ops (e.g., Sales Ops, RevOps) focus on localized execution, BizOps exists to manage the connective tissue between strategy and execution company-wide.
The COO will lead BizOps in driving:
Strategic Initiative Execution — Own and scale the tiger team model, ensuring high-impact, cross-functional projects are aligned to business goals, resourced appropriately, and executed with discipline.
Change Management Oversight — Operationalize enterprise change management so that strategic changes land cleanly, with minimal disruption and maximum clarity.
Resource Stewardship — Partner with Finance, HR, and functional leaders to ensure the right people and capital are deployed against the highest-leverage initiatives.
Org-level Problem Solving — Deploy BizOps to clarify decision-rights, unblock structural barriers, and drive clarity in situations where no single department owns the outcome.
Performance Insight Loop — Partner with BI and Finance to assess progress toward strategic goals, and course-correct when reality diverges from plan.
The BizOps function empowers the COO to diagnose root problems, allocate capacity, and guide the company through inflection points—not just departmental bottlenecks.
Key Capabilities Under Your Stewardship
While you do not directly manage these teams, you will integrate and amplify their efforts through the execution framework you lead:
Enablement: A system-wide capability to drive clarity, onboarding, and adoption.
Business Intelligence & Internal Engineering: Strategic enablers of automation, data access, and insight generation.
AI & Automation Initiatives: Integration of intelligent tools that accelerate decision-making and reduce manual load.
Business Operations (BizOps): The COO’s operational force multiplier—driving the strategic initiative portfolio, coordinating cross-functional execution, managing enterprise change, and creating clarity in resource allocation and organizational problem-solving.
What Success Looks Like
Clear, aligned decisions—made by the right people, with the right context, at the right level.
Cross-functional teams executing against the same priorities, using a shared playbook.
Reduced duplication, misalignment, and wasted effort across departments.
Resource allocation that reflects strategic intent—not politics or inertia.
A culture of thoughtful, coordinated change—not reactive pivots or tool sprawl.
Ops roles across the company functioning in harmony—not in functional silos.
Strategic initiatives are consistently delivered with clear ownership, resourcing, and accountability through a strong BizOps cadence.
Organizational change is absorbed cleanly, with downstream impacts anticipated and mitigated in advance.
The company knows how to focus: Lendio’s most valuable energy is aligned to the highest-leverage work—and the rest is paused or killed.
Tiger teams are deployed with precision and speed, not ad hoc or politics-driven.
Company-wide visibility into execution health (OKRs, initiative ROI, org capacity) is consistent and actionable.
Who You Are
A proven operational leader from a scaled, multi-revenue business (ideally 500+ employees, 3–4 product or GTM lines).
A strategic systems thinker who builds clarity, not chaos.
Experienced in operational design, decision frameworks, and interdepartmental alignment.
Comfortable with complexity—and obsessed with untangling it.
Not a project manager, but an architect of flow, throughput, and execution discipline.
Deeply fluent in the language of GTM, product, data, and finance—but loyal to none.
A culturally attuned leader capable of influencing without control.
Experienced in building and leading a BizOps or strategy & operations function that bridges the gap between exec-level strategy and org-wide execution.
Skilled at running a portfolio of initiatives with clear governance, resourcing, and impact measurement—beyond departmental scope.
Comfortable leading teams that don’t “own a P&L” but do own execution velocity, prioritization hygiene, and alignment at scale.
Bonus Points
Experience in SMB lending, fintech, or embedded finance
Track record leading through multi-phase scale (e.g., $50M → $250M ARR)
Systems-level operator with both enterprise discipline and startup agility
Familiarity with internal tools like Metabase, Tableau, Salesforce, and homegrown platforms
Apply if you’re ready to make operations the most strategic function in the company.
You won’t just run the machine. You’ll decide how it’s built—and what it’s built to do.
Pay Range:
Benefits
Be part of a high-performing, collaborative team, and have fun at work each day
Competitive pay
A full suite of traditional benefits
Untracked PTO (Paid Time-off)
401(k) with company match
Company-contributed HSA
Onsite gym and standing desks
Wellness program
Discounted cellular plans
Get to know Lendio:
Lendio is the nation’s leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations.
Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives—an employee-contribution and employer-matching fund, in partnership with KIVA–provides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund.
Lendio is an equal opportunity employer committed to diversity and inclusion. We welcome anyone who wants to help small businesses survive and thrive and aligns with our core values, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Lendio participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
