Technical Onboarding Specialist
Kiddom
IT
New York, NY, USA · San Francisco, CA, USA · Remote
Posted on Jun 4, 2025
About Kiddom
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.
We are seeking a Technical Onboarding Specialist to join our team. The ideal candidate will have a strong background in educational technology, a deep understanding of the unique rostering, integration, technical, and operational needs of K-12 institutions, and a passion for designing solutions that foster successful student outcomes.
Position Overview
The Technical Onboarding Specialist plays a pivotal role in onboarding customers at their start of their journey with Kiddom. This individual will partner with internal teams and external stakeholders to roster, support, provision, and monitor, to implement scalable, efficient, and secure solutions that align with the goals and capabilities of our stakeholders. The role demands a collaborative thinker who can seamlessly blend technical expertise with a customer-centric mindset, enabling school districts and educators to maximize the impact of our services
Technical Onboarding & Data Management
- Serve as an Onboarding Specialist for school districts, providing in-depth technical expertise and guidance throughout rostering and provisioning process
- Engage and support educator inquiries through Kiddom Roster Support cases
- Provision correct curriculum and Kiddom features for customers across the country, including but not limited to State-specific curricula.
- Build on quality assurance to ensure Kiddom access is accurate of purchasing details.
- Experience managing data import/export processes and familiarity with student rostering standards (e.g., OneRoster, Clever, or ClassLink).
- Ability to support change management efforts by building trust, addressing resistance, and guiding educators through transitions.
- Understanding of student data privacy laws and ability to ensure compliance with district and federal regulations.
Stakeholder Collaboration
- Collaborate with Sales, Customer Success, and Professional Learning to foster a positive onboarding experience to our customers
- Engage with IT directors, school administrators, and educational leaders to understand their goals, challenges, and technical environments.
- Ability to manage multiple onboarding projects simultaneously, meeting deadlines and coordinating timelines across teams and stakeholders
- Partner with implementation and support teams to ensure that technical designs are executed effectively and that any post-implementation issues are resolved quickly.
- Partner with third-party vendors to establish processes and procedures for custom integrations.
Innovation & Continuous Improvement
- Stay abreast of emerging trends and technologies in the K-12 EdTech space to proactively identify business opportunities for enhancements to our services
- Participate in internal enablement sessions to build skills, knowledge, and confidence of the GTMl team to speak with confidence in the technical abilities of our products.
- Document onboarding procedures, contribute to playbooks, and suggest process improvements to streamline future implementations.
What we’re looking for:
- Bachelor’s degree in Computer Science, Information Technology, Educational Technology, or a related field; Master’s degree preferred.
- 2+ years of experience in technical solution design or architecture, with at least 3 years in the K-12 EdTech industry.
- Strong written and verbal communication skills, with the ability to explain technical processes to non-technical stakeholders.
- Demonstrated experience deploying enterprise-scale solutions for large school districts or educational organizations.
- Familiarity with Student Information Systems (SIS), Learning Management Systems (LMS), and other educational platforms is mandatory.
- Experience with single sign-on (SSO) solutions, identity management, and user provisioning.
- Strong analytical skills to diagnose rostering and access issues, working with internal tools or external systems to troubleshoot problems efficiently.
- Prior experience working in a product management or technical consulting role within the EdTech space.
Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.
What we offer
Full time permanent employees are eligible for the following benefits from their first day of employment:
* Competitive salary
* Meaningful equity
* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
* One Medical membership (in participating locations)
* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
* 10 paid sick days per year (pro rated depending on start date)
* Paid holidays
* Paid bereavement leave
* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
* Commuter and FSA plans
Equal Employment Opportunity Policy
Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
