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Summary

About us

Pomellato is the first global luxury Italian fashion fine jeweler, unconventional, colourful. Established in Milan in 1967, Pomellato stands out on the international scene for its unique design, blending impeccable craftsmanship and contemporary spirit. Timeless and fashionable, the brand was the first to introduce the prêt-à-porter vision into the world of jewellery, infusing classic tradition with a new twist. Crafted by the hands of expert goldsmiths, its creations heighten colorful gems through innovative stone cutting and setting techniques, which over time have come to define a consistent, unmistakable and iconic style. The mission to bring the jewel out of the safe and wear it every day embodies the attitude and personality of the women who inspire the brand: self-confident, creative, sensual, unconventional. Today Pomellato is a global luxury jewellery brand with over 60 flagship boutiques and corners around the world.

Job Description

Our Mission

We are currently looking for a Concession Manager to join our Pomellato Concession located in Harrods, London. Directly reporting to the City Manager, she/he will be responsible for the achievement of the sales objectives and will build and coach highly motivated sales teams in order to deliver exceptional service to the customers.

Your Opportunity

• Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients

• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation

• Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver an unique shopping experience

• Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued

• Ensure the ethical behavior of the store team and integrity towards the client

• Ensure the participation of the store teams to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)

• Partner with sales trainers in all trainings implementation plans and follow up

• Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities. Actively participate and involve sales teams in social events

• Constantly cultivate relationships with clients, in store and outside the store

• Implement client database activities, as per marketing guidelines

• Be responsible for the good maintenance, appearance and safe environment of the corner highlighting maintenance issues according to guidelines

• Be responsible for the good functioning of the store in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines

• Ensure that the sales teams’ grooming is always up to standards

• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s

• Supervise After Sales Service activities and requests

• Ensure a strong knowledge of the relevant market: competitions, events, products and pricing

• Related to their environment (city/street/mall/dept store) guarantee profound knowledge on brand locations, events and marketing activities

Who you are

• Strong experience in the same position, gained in a very customer service focused environment, and with a genuine passion for luxury

• Communication skills and Interpersonal sensitivity

• Negotiation and Customer orientation

• Integrity and Entrepreneurial approach

• Positive attitude, enthusiastic and team leader; well-integrated in the social environment in order to develop and maintain effective relationships

• Networking & building strong working relationships with Harrod’s management and key stakeholders

• Knowledge of English is mandatory, another language would be considered a plus

Job Type

Regular

Start Date

2025-07-31

Schedule

Full time

Organization

Pomellato (UK) Ltd.