Who You Are

Do you love to problem solve issues for customers? How would you like to be part of a fast-growing team with the ability to learn and develop new skills?

We’re helping people by providing them with world-class benefits and claims processing. Our Life and Leave programs are a rapidly growing program at Justworks. Here you’ll have the opportunity to help grow businesses, collaborate with sales & onboarding teams, and improve our internal processes. Be a point of contact for resolving our client issues with our Customer Success teams, all while managing the day-to-day operations with large group benefits.

Your Success Profile

What You Will Work On

• Perform day-to-day operations for disability, life insurance, and leave programs as part of Justworks Benefits Programs
• Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed-upon service level agreements (SLAs)
• Triage incoming issues/inquiries to identify the need for engineering intervention and escalate accordingly
• Collect customer benefits data and other sensitive information through proprietary systems to enroll customers in third party service offerings
• Resolve employee level benefit requests such as; plan changes, new enrollments, etc.
• Develop creative solutions for new issues with assistance from supervisors using available resources and systems
• Perform other related duties as assigned

How You Will Do Your Work

As an Insurance Benefits Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

Qualifications

• 1+ years of work experience (experience in operations, onboarding role, or customer service related field preferred)
• Knowledge of Excel or equivalent required; SQL knowledge a plus
• Knowledge of employer-sponsored benefit plans strongly preferred
• Knowledge of insurance operations a plus
• Strong written and verbal communication skills
• Process-driven and technologically savvy
• Experience working in a fast-paced, data-driven environment
• Ability to work as part of a team
• Experience breaking down complex concepts to core details

The base wage range for this position based in our New York City Office is targeted at $28.13 - $30.94 per hour.

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