<div class="content-intro"> <h2>Intercom is redefining how businesses support their customers using powerful messaging and automation.</h2> Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Join the company helping businesses grow revenue through in-product messaging, and so much more! </div><h2>What's the opportunity? 🤔</h2> We are looking for an experienced Contracts Manager who has a growth mindset and is excited to work in a fast-paced environment and take on a broad range of responsibilities. This person will be responsible for reviewing and negotiating contracts, improving contracting processes and efficiencies and supporting various strategic projects across the Legal team. The successful candidate must be able to work cross-functionally with teams across the organization and demonstrate excellent communication skills and sound business judgment. This role is an outstanding opportunity for someone looking to join a growth-stage company and have a big impact. <h2>What will I be doing? 🚀</h2> <ul> <li style="font-weight:400;"> Assist with negotiating a broad range of commercial contracts (e.g., SaaS subscription, nondisclosure, vendor, consulting, recruiting and data processing agreements), working with internal clients and external parties. </li> <li style="font-weight:400;">Manage daily incoming contract requests, progress workflows and coordinate the signature process.</li> <li style="font-weight:400;">Implement best practices for contract administration using a CLM.</li> <li style="font-weight:400;">Maintain and update template agreements, playbooks and document repositories. </li> <li style="font-weight:400;">Implement and track updates to online terms and policies. </li> <li style="font-weight:400;">Develop and maintain internal learning resources (e.g., training materials and process documentation).</li> <li style="font-weight:400;"> Foster and develop strong relationships with internal company stakeholders in Sales, Procurement, Finance, Security, IT and other functions and answer inbound queries from stakeholders. </li> <li style="font-weight:400;">Support various strategic projects across the broader Legal team. </li> </ul> <h2>What skills do I need? 📖</h2> <ul> <li>5+ years of experience working as a Contracts Manager or in a role fostering similar skills, including ability to draft and issue spotting. </li> <li>Knowledge of legal and commercial terms and concepts and familiarity with basic business contracts.</li> <li>Bachelor’s degree; JD is a plus but not required. </li> <li>Ability to work independently and as part of a high-functioning team in a collaborative manner.</li> <li>Astute judgment in escalating issues when necessary. </li> <li>Resourceful, organized and have a high level of attention to detail.</li> <li>Experience working at a SaaS or other technology company preferred but not required.</li> <li>Familiarity with Google Workspace products, Slack, CLMs, MS Word, Excel, PowerPoint and DocuSign. Familiarity with Coupa, Salesforce and collaborative workspace platforms (e.g., maintaining internal wikis and information hubs) is a plus.</li> </ul> <h2>Bonus skills & attributes 🙌</h2> <ul> <li style="font-weight:400;">Spanish or Portuguese language skills</li> </ul> <h2>Benefits 😍</h2> We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :) <ul> <li style="font-weight:400;">Competitive salary and equity in a fast-growing start-up</li> <li style="font-weight:400;">We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</li> <li style="font-weight:400;">Regular compensation reviews - we reward great work!</li> <li style="font-weight:400;">Pension scheme & match up to 4%</li> <li style="font-weight:400;">Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</li> <li style="font-weight:400;">Open vacation policy and flexible holidays so you can take time off when you need it</li> <li style="font-weight:400;"> Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones </li> <li style="font-weight:400;">If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too </li> <li style="font-weight:400;">MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done</li> </ul><div class="content-conclusion"> Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington). Is this role not quite what you're looking for? <a class="c-link" href="https://www.gem.com/form?formID=4e5bb11c-8e25-46ad-8765-504e99d3743d" target="_blank" data-stringify-link="https://www.gem.com/form?formID=4e5bb11c-8e25-46ad-8765-504e99d3743d" data-sk="tooltip_parent" data-remove-tab-index="true">Join our Talent Community</a> to stay connected with us. </div>

Intercom is an equal opportunity employer.

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