Get introduced to vetted companies that are still hiring

Create a profile to become searchable by hiring managers.


Customer Education Specialist (Video)



Customer Service
Dublin, Ireland
Posted on Wednesday, January 11, 2023
<div class="content-intro"> <h2>Intercom is redefining how businesses support their customers using powerful messaging and automation.</h2> <p>Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. </p> <p>Join the company helping businesses grow revenue through in-product messaging, and so much more!</p> </div><h2>What's the opportunity? 🤔</h2> <div> <div>Our Customer Education team helps audiences learn about Intercom, and turns our customers into experts. We use video, help docs and our own Intercom product to help our customers achieve their version of success. We’re expanding our team and we'd love you to help us take this to the next level.</div> <div>💡 Learn more about our team and what we do <a href="">here</a>.</div> </div> <h2>What will I be doing? 🚀</h2> <ul> <li style="font-weight:400;"> <div>You’ll work closely with key internal stakeholders in our product, sales and marketing teams to achieve key company goals through educational content. You'll create, update and deliver <a href="">educational content</a> about an amazing product to the greatest customers in the business. This content will be seen thousands of times every month and create real tangible impact, guiding customers to success.</div> <div>Although you’ll primarily be involved with creating on-demand educational video content, you’ll also get the chance to create in-product educational experiences (like <a href="">product tours</a> or checklists).</div> </li> </ul> <h2>What skills do I need? 📖</h2> <ul> <li>You have 2+ years experience in e-learning, content production, marketing, design or similar.</li> <li>You have a talent for simplifying and explaining abstract concepts.</li> <li>You have experience producing product video/screencasts, and you’ve got examples you’re proud of to show us.</li> <li>You’re a great communicator and storyteller (we care deeply about this one).</li> <li>You write clearly, succinctly and with empathy for the customer’s experience.</li> <li>Your creativity, visual design skills, and attention to detail all shine through in the presentations, videos, and screencasts you create.</li> <li>You have experience with Adobe Photoshop or similar, with a willingness to learn more.</li> </ul> <h2>Bonus skills &amp; attributes 🙌</h2> <ul> <li>You have experience with marketing email or messaging campaigns.</li> <li>You’ve delivered webinars or in-person training.</li> <li>You’ve partnered closely with marketing, product management or engineering teams before.</li> <li>You’ve done voice-overs (or spoken on tv/radio), and have examples to show us.</li> </ul> <h2>Benefits 😍</h2> <p><span style="font-weight:400;">We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)</span></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Competitive salary and equity in a fast-growing start-up</span></li> <li style="font-weight:400;"><span style="font-weight:400;">We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Regular compensation reviews - we reward great work!</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Pension scheme &amp; match up to 4%</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Open vacation policy and flexible holidays so you can take time off when you need it</span></li> <li style="font-weight:400;"> <span style="font-weight:400;">Paid maternity leave, as well as 6 weeks paternity leave for fathers</span><span style="font-weight:400;">, </span><span style="font-weight:400;">to let you spend valuable time with your loved ones</span> </li> <li style="font-weight:400;"><span style="font-weight:400;">If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too </span></li> <li style="font-weight:400;"><span style="font-weight:400;">MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done</span></li> </ul><div class="content-conclusion"> <p>Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).</p> <p><strong>Is this role not quite what you're looking for? <a class="c-link" href="" target="_blank" data-stringify-link="" data-sk="tooltip_parent" data-remove-tab-index="true">Join our Talent Community</a> to stay connected with us. </strong></p> </div>
Intercom is an equal opportunity employer.
See more open positions at Intercom