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<div class="content-intro"> <h2>Intercom is redefining how businesses support their customers using powerful messaging and automation.</h2> <p>Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users.</p> <p>Join the company helping businesses grow revenue through in-product messaging, and so much more!</p> </div><h2>What's the opportunity? 🤔</h2> <p> <span style="font-weight:400;">Intercom is looking for a Vice President of Pricing and Monetization Strategy to </span> <span style="font-weight:400;">lead the development and implementation of our global pricing and packaging strategy. This position requires strong capabilities in both strategy — thought leadership, analytical prowess, data-driven thinking, creativity — and execution — leadership and conviction, ability to build process and drive to outcomes, and caring deeply about results. </span> <span style="font-weight:400;">You will lead quantitative and qualitative research with customers and of competitors to support the pricing and monetization strategy and build a framework to measure effectiveness of the pricing model. This is an exciting opportunity to transform Intercom’s pricing strategy, setting it on a forward-looking footing. You will directly impact Intercom’s trajectory and business success and have the opportunity to build the pricing, packaging and monetization organization for our future growth.</span> </p> <h2>What will I be doing? 🚀</h2> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">Lead the end to end development of Intercom’s pricing and packaging strategy through </span><span style="font-weight:400;">data analysis and modeling, experimentation and research. Drive momentum for these solutions with executive and senior leadership.</span> </li> <li style="font-weight:400;"><span style="font-weight:400;">Generate market insights, drive competitive analysis, and build and leverage quantitative models in support of pricing and packaging recommendations</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Lead the execution and implementation of strategic decisions and day to day monetization operations. Develop operational strategy and roadmap for key capability needs and gaps aligned to commercial and product outcomes</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Build the framework for testing and measuring the effectiveness of our pricing and packaging decisions, to evolve and iterate on our strategy. Oversee and optimize pricing operations through technologies and process transformation. Create a promotions and offers strategy that ladders up to the company's commercial and GTM strategy</span></li> <li style="font-weight:400;"><span style="font-weight:400;">​​Support efforts to grow the Salesforce CPQ platform through new applications and technology, and own all pricing workstreams for CPQ and the full discounting waterfall</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Over time, build a pricing organization that can scale with the future growth of our business. Establish deal strategy function and establish collaboration model with deal desk and sales ops</span></li> </ul> <h2>What skills do I need? 📖</h2> <ul> <li style="font-weight:400;"><span style="font-weight:400;">5+ years of experience leading pricing and packaging strategy and execution at a companywide or business unit-level</span></li> <li style="font-weight:400;"><span style="font-weight:400;">10+ years of experience in technology, with at least 5 years of experience at a modern, B2B SaaS company.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Excellent strategic planning and execution skills and ability to manage multiple projects priorities.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong problem solving and data analysis capabilities, proficient in statistical analysis financial modeling.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Proven experience driving results on executive level decisions and actions on pricing and monetization strategies.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Thoughtful leader with proven ability to build, mentor and inspire teams.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">BA/BS degree.</span></li> </ul> <h2>Bonus skills attributes 🙌</h2> <ul> <li style="font-weight:400;"><span style="font-weight:400;">MBA</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Previous experience in strategy consulting, investing, investment banking or equity research</span></li> </ul> <h2>Benefits 😍</h2> <p> <span style="font-weight:400;">We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)</span> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Competitive salary and equity in a fast-growing start-up</span></li> <li style="font-weight:400;"><span style="font-weight:400;">We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Regular compensation reviews - we reward great work!</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Open vacation policy and flexible holidays so you can take time off when you need it</span></li> <li style="font-weight:400;"> <span style="font-weight:400;">Paid maternity leave, as well as 6 weeks paternity leave for fathers</span><span style="font-weight:400;">, </span><span style="font-weight:400;">to let you spend valuable time with your loved ones</span> </li> <li style="font-weight:400;"><span style="font-weight:400;">If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too</span></li> <li style="font-weight:400;"><span style="font-weight:400;">MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done</span></li> </ul><div class="content-conclusion"> <p>Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).</p> <p><strong>Is this role not quite what you're looking for?<a class="c-link" href="https://www.gem.com/form?formID=4e5bb11c-8e25-46ad-8765-504e99d3743d" target="_blank" data-stringify-link="https://www.gem.com/form?formID=4e5bb11c-8e25-46ad-8765-504e99d3743d" data-sk="tooltip_parent" data-remove-tab-index="true">Join our Talent Community</a> to stay connected with us.</strong></p> </div>