Manager, Product Operations on Instagram
Meta is looking for an experienced people manager and organizational leader to join our Product Operations team, a component of Global Operations. Product Operations plays a critical role in product development and health at Meta, from inception and building, to launch and growth. The team partners closely with product and engineering to align on a single goal: every user interaction works well. The leader of this team will support Social Experiences, Search and Meta AI on Facebook. More than 3 billion people use Facebook monthly to connect with their networks, family and friends. Whether you’re thrifting gear, showing a reel to that group who gets it, or sharing laughs over fun images reimagined by AI. Facebook helps you make things happen like no other social network. As a Manager in Product Operations, you’ll manage a team of individual contributors who work cross-functionally to identify substandard experiences, evaluate improvements and create compelling insights to fix those experiences. Your primary customer is Engineering, however you will form relationships with leaders across product teams to ensure your team has the support and resources they need to be successful. You will also tackle problems yourself and maintain your own roadmap to deliver impact to the app and our organization.
Responsibilities
- Build effective, collaborative cross-functional relationships with Product, Engineering, Data Science, Data Engineering, Operations Partnerships, Legal, and Privacy, among other teams
- Elevate the quality of service delivery to product teams leveraging operational best practices and proactively identify and improve operational efficiencies and implement scalable solutions
- Manage a team of individual contributors of varying experience levels
- Create structure for your team to solve ambiguous business problems
- Be directly responsible for large projects and coordinate across multiple stakeholders in support of Meta’s initiatives
- Develop an in-depth understanding of the priorities of the product teams you support and lead your team in providing data-led recommendations
- Establish team goals, aligning with multiple stakeholders on strategies for executing, measuring progress, and reporting results
Minimum Qualifications
- Bachelor's Degree
- 5+ years in tech, consulting, operations, project management or other related experience
- 3+ years of direct people management experience in a highly agile, project-based environment
- Experience prioritizing and ensuring key initiatives move forward, managing multiple cross-functional stakeholders, and working with deadlines
- Experience building, optimizing, and scaling programs
- Experience influencing executive level leadership across different domains
- Problem-solving, critical thinking, and analytical experience
Preferred Qualifications
- Experience working with product teams and engineering to drive execution and deliver results
- Proven track record of managing major programs or projects that span multiple teams or organizations
- Proficiency in data analysis and interpretation to drive decision-making and program prioritization
- Understanding of AI/ML concepts and how they can be applied to improve product features, operational workflows, or program outcomes
- Previous experience evaluating AI solution proposals to assess their impact on business goals and technical feasibility
