Locations
San Francisco, CA, USA
industry
Administrative Services · Data and Analytics · DeepTech · Information Technology · Internet Services · Mobile, Platforms, and Apps · Professional Services · Sales and Marketing · Software
Size
201-1000 employees
Stage
Series C+
founded in
2011
Helpshift, a Keywords Technology, is a comprehensive end-to-end customer support and engagement platform that seamlessly operates across digital platforms, including mobile, web, PC, console, and XR experiences. Engineered with an AI-first approach, Helpshift improves customer experience and agent productivity through a unified solution for self-service, conversational support, and ticketing. Helpshift redefines the customer service experience by seamlessly integrating AI, skilled human specialists, and cutting-edge technology. This unique blend enables the delivery of world-class customer experiences, promotes the well-being and satisfaction of support teams, and significantly reduces the total cost of ownership. In December of 2022, Helpshift joined Keywords Studios, an international technical services provider to the global video games industry. With over 70 studios in 24 countries strategically located in Asia, Australia, the Americas and Europe, Keywords Studios provides integrated art creation, marketing services, game development, testing, localization, audio and player support services across more than 50 languages and 16 games platforms. Since joining Keywords Studios, Helpshift offers customers with a complete bespoke end-to-end consumer engagement experience including customer support, trust & safety moderation, community management, and VIP Engagement & Growth.
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