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Director of Health Equity, ALTCS - Phoenix AZ - 2225414

Genoa Telepsychiatry

Genoa Telepsychiatry

Phoenix, AZ, USA
Posted on Thursday, June 6, 2024

For more information about this role and others, please join us for a virtual hiring information session with Jean Kalbacher, Health Plan CEO and Francine Pechnik, Executive Director, our recruiters, benefit specialists and other health plan staff, to learn more about our organization, roles available and next steps.

The virtual event is Tuesday, June 4th, at 12:00pm AZ Time

To register for the event, please visit:

To view available roles and apply visit:

Roles available include Field Care Coordinator, Clinical Coordinator, Clinical Quality LPN, Clinical Quality RN, and other supporting roles.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Director of Health Equity for AZ oversees the implementation of the health plan’s health equity, disparity reduction, and diversity, equity, and inclusion vision. The person in this role is expected to work directly with colleagues across the health plan to build relationships and proactively identify disparity reducing and equity increasing opportunities through analysis and discussion with subject matter experts. The individual must be comfortable with creating presentations and working with data to formally present information to internal stakeholders as well as physicians, administrators, other providers and community partners.

If you are located in the Phoenix, Arizona area, you will have the flexibility to work from home, as well as work onsite twice a week (Monday & Wednesday) as you take on some tough challenges. Onsite location is 1 E. Washington St., Phoenix, AZ 85004. This is a hybrid role which requires local travel up to 25% of the time. Travel will be required to state sponsored meetings, meetings with providers, community events and to community based organizations.

Primary Responsibilities:

  • In close coordination with the Medical Directors and Executive Leadership Team, will oversee the plan’s strategic design, implementation, and evaluation of health equity efforts
  • Works in collaboration with National teams including Population Health, Regulatory Adherence, etc. to identify population needs and opportunities, determine priorities, and plan action
  • Inform decision-making around best payer practices related to disparity reductions, including:
    • The provision of health equity and social determinants of health resources and research to leadership and programmatic areas
    • Providing the health plan’s teams with relevant and applicable resources and research and ensuring the perspectives of members with disparate outcomes are incorporated into the tailoring of intervention strategies
  • Collaborate with the health plan’s internal and shared services data and analytics partners to ensure the health plan collects and meaningfully uses race, ethnicity, gender and language data to identify disparities
  • Identifies health disparities experienced by Arizona individuals receiving Medicaid benefits and works with internal and external partners to build solutions that mitigate inequities
  • Designs, implements, and evaluates programs to reduce health disparities. Uses data to drive decision-making and measurement of progress. Includes internal and external sources such as HIE, SDOH, DUGless, and AHCCCS 834
  • Coordinate and collaborate with members, providers, local and state government, community-based organizations, AHCCCS, DDD, and other external stakeholders to impact health disparities at a population level
  • Provides visionary leadership and contributes to the successful advancement of culture, health equity and social responsibility principles. Responsible for being a champion of culture, cultivating innovation, and inspiring others
  • Builds and deploys strategies and initiatives that identify structural racism and reduce implicit, explicit and institutional bias experienced by people of color and other marginalized communities.
  • Ensure alignment of health equity, population health, and quality goals and actions related to disparity reduction.
  • Demonstrates organizational agility and understands how the business operates and can identify and interpret business levers. Creates experiences that shape and grow the organizations’ culture programs and capabilities

Health Plan Focus:

  • Responsible for promoting health equity and addressing identified health disparities amongst the UHCCP’s Medicaid members
  • Responsible for researching and applying best practices to advance health equity and leveraging available data to plan and implement initiatives designed to address identified health disparities amongst members
  • Responsible for implementing staff training and development related to health equity
  • Active member of health plan leadership team
  • Collaborates with OIFA, Provider, and Member facing teams to develop strategies and educational materials to mitigate inequities
  • Select priorities and make action plans for disparity reduction, SDoH, CLAS, and health equity data improvement
  • Document actions in the health plan Health Equity Strategy template and conduct an annual evaluation of the strategy outcomes
  • Key leader for and contributes to the health plan’s Housing Strategies, Health Disparity Action Plan, Health Disparity and Annual Report, and other related Regulatory commitments
  • Supervisor of housing specialist
  • Serves as a liaison with the Arizona based HIE and SDOH CLRS to drive strategies improving the collection and utilization of data addressing Health Disparities
  • Support the Arizona Health Plan’s Diversity, Equity, & Inclusion (DE&I) Council through coaching, mentoring, and facilitating training with the goal of strengthening the health plan’s understanding of health equity
  • Support NCQA Health Equity Accreditation and maintenance
  • Develop, contribute and support the implementation of health equity learning & development strategies for internal audiences
  • Create metrics and methodology to determine performance of health equity learning and development strategies

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of professional work experience, preferably in public health, social/human services, social work, public policy, heath care, community development, justice or experience leading and developing broad scale organizational/enterprise diversity, inclusion and equity strategies
  • 3+ years of experience interfacing with Senior Leadership
  • Experience addressing health disparity, health equity and/or cultural competency concerns
  • Experience and knowledge of change management principles, methodologies and tools
  • Experience working with and leading cross-functional teams and projects
  • Demonstrated community and stakeholder engagement experience
  • Intermediate to advanced level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
  • Proven excellent time management, organizational, and prioritization skills with ability to balance multiple priorities
  • Advanced problem-solving and analytical skills
  • Must reside in Arizona – preferably Maricopa County, hybrid role working onsite two times a week

Preferred Qualifications:

  • Bachelor’s degree from a recognized college or university with a preference for a Master’s in Business/Healthcare Administration, Public Health or related field
  • Experience working with Medicaid and/or Medicare programs
  • Experience working in a matrix environment
  • Experience working with and influencing all levels of employees; inspiring others to engage, participate and act
  • Experience in actively applying or overseeing the application of science-based quality improvement methods to reduce health disparities
  • Experience in permanent supportive housing (PSH), housing subsidies (HUD Housing Choice Vouchers, local Public Housing Authority Programs); and market rate housing options as well as Coordinated Entry and HMIS systems
  • Proven excellent communication skills – verbal, interpersonal, presentation, and facilitation along with written message development
  • Proven track record of effectively managing conflict, resolving issues, mitigating risks, influencing leaders and managing staff

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.