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Production Support Data Analyst - 2230298

Genoa Telepsychiatry

Genoa Telepsychiatry

IT, Customer Service, Data Science
Eden Prairie, MN, USA
Posted on Thursday, June 6, 2024

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


As a key member within the Production Support team, you will help rewrite the future of the health care system, by providing support to the OI clinical risk and quality solutions prospective teams. As a data analyst, you will help manage outcomes of various business activities by analyzing, reviewing, forecasting, and presenting data for effective incident support and management. Your role will be instrumental in supporting operational and strategic business activities to enable regulatory quality management and reporting.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Responsible for performing detailed data analysis of production support issues in order to improve customer experience and meet quality goals
  • Ability to leverage complex data to research and analyze incidents for root causes and determine next steps
  • Timely triaging and escalation of issues to appropriate teams for resolution
  • Maintain detailed and effective communication between internal teams and user around issue resolution and ETA
  • Drive prioritization of issues to help manage operational flows and processes in order to meet deadlines
  • Present detailed analysis of high critical issues to stakeholders and leaders
  • Be organized and manage complex workload across cross functional teams

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • HEDIS / STARS / CMS Risk Adjustment Model knowledge
  • 4+ years of experience in the healthcare industry
  • 4+ years of experience in Business & Data Analysis
  • 4+ years of experience in SQL Database management methodologies and working with large datasets (specifically demonstrated proficiencies in data retrieval and manipulation, data analysis by creating complex queries and data integration)
  • 2+ years of experience in a customer and/or client facing role, managing multiple complex and time sensitive projects
  • 2+ years of experience with the following:
  • Quality Assurance/Software Testing
  • Excel (Pivot tables, formulas, etc.)
  • Incident Management experience – using a tool such as Service Now

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.