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Collections Representative - Remote in MN or WI - 2229927

Genoa Telepsychiatry

Genoa Telepsychiatry

Minneapolis, MN, USA · Milwaukee, WI, USA
Posted on Thursday, June 6, 2024

$ 1,000 Sign-On Bonus for External Candidates

If you are located within Minnesota OR Wisconsin, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for receiving and initiating calls with patients to collect payments and settle accounts. Follows-up on accounts, receives and processes payments, and updates incomplete and missing account information. Collaborates with patients to create payment arrangements and counsels’ patients on financial assistance programs.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work our 8-hour shift schedules during our normal business hours of (8:00am – 4:30pm CST, Monday – Thursday and 7:30am – 4:00pm CST, Fridays). It may be necessary, given the business need, to work occasional overtime.

We offer 6 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Coordinates the resolution of unpaid accounts.
  • Receives and resolves calls from patients, insurance companies, attorneys, and departments.
  • Obtains and processes payments.
  • Collaborates with patients to create payment arrangements.
  • Updates incomplete and missing account information.
  • Documents collection activities.
  • Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED
  • 1+ years of call center experience
  • Must have the ability to travel to 2925 Chicago Ave, Minneapolis, MN 55407 to pick up equipment and/or complete training on day one
  • Must be 18 years of age or older
  • Ability to work 8:00am – 4:30pm CST, Monday – Thursday and 7:30am – 4:00pm CST, Fridays

Preferred Qualifications:

  • 1+ years of experience in collections
  • 1+ years of experience in health insurance
  • 1+ years of experience work in EPIC or other EMR systems

Telecommuting Requirements:

  • Reside within MN or WI
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.