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Clinical Operations Supervisor - Optum Gilbert - 2211550

Genoa Telepsychiatry

Genoa Telepsychiatry

People & HR, Operations
Gilbert, AZ, USA · Chandler, AZ, USA · Tempe, AZ, USA · San Tan Valley, AZ, USA · Mesa, AZ, USA
Posted on Thursday, June 6, 2024

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Practice Leader is responsible for oversight of clinic location with accountability for all clinic operations including cost, quality, and patient satisfaction results. Reporting to the Associate Director of Operations for the East region, this leader will manage to clinic budgets for finance, staffing, quality performance, facilities, and physician relations and is critical to driving the clinical quality and patient service experience across clinics. This leader drives the performance of clinic teams providing growth, development, and ongoing management of practice operations staff. Excellent communication, problem-solving, follow-through and diplomacy skills are required for success in this highly visible leadership role.

Primary Responsibilities:

  • Manage overall performance of assigned Clinic location across assigned market including cost, quality, and patient satisfaction
  • Partner with integration teams to ensure successful practice onboarding and integration, and appropriate resource allocation
  • Support provider recruitment efforts in the market and play a key role in the successful onboarding and integration of new practices and providers
  • Provide leadership and coaching to Clinic teammates ensuring regular communication across the team and development to prepare for continued growth
  • Handle all aspects of staffing and team management, fostering a high-performance work environment that values employees and promotes development and success
  • Ensure appropriate strategies are implemented to achieve clinical quality and patient services experience measures
  • Collaborate in developing annual budgets and review and analyze monthly financial performance to achieve annual budget
  • P&L and KPI performance metrics
  • Follow through on key goals and performance measures that advance organizational strategy and business plan
  • Develop productivity and other performance projections for both budget and look-forward projections
  • Liaise between operations and physician leadership to ensure providers’ needs are being successfully addressed to reinforce a culture of transparency and support
  • Identify opportunities for improvement and drive change initiatives to completion to improve overall operations and financial outcomes
  • Support development of market provider workforce plan, including provider moves, impact on panels, co-located clinics, etc.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications:

  • High School Diploma or equivalent
  • 1+ years of practice management experience, preferably in a primary care setting
  • Demonstrated continuous desire to innovate and share success and best practices across markets
  • Proven solid mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations

Preferred Qualification:

  • Primary Care Supervisory experience
  • Experienced previously as a Medical Assistant
  • Understanding of value-based care the role that operational leaders and teams play in supporting success in a value-based model

Required Skills/ Abilities:

  • High emotional intelligence, the ability to forge meaningful relationships, and success navigating diverse stakeholder groups
  • A keen sense of personal accountability for delivering individual and team results
  • Experience performing under pressure with a sense of urgency, attention to detail, and a commitment to doing what you say you will do
  • A passion for being hands-on in problem-solving and execution
  • A low ego and humility; an ability to gain trust through effective communication and doing what you say you will do
  • History and success leading and managing teams to deliver P+L results
  • Demonstrated experience driving results in a high-growth enterprise

Examples:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent sales and customer service skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.