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RN Team Leader - Urgent Care, Crystal Run Healthcare - 2210599

Genoa Telepsychiatry

Genoa Telepsychiatry

Newburgh, NY, USA
Posted on Tuesday, February 6, 2024

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

The RN is responsible for delivery of patient care to individuals, and families in an ambulatory care setting. In partnership and collaboration with other health care professionals, the RN addresses patients’ wellness, acute illness, chronic disease, disability and end of life needs while maintaining the standards of professional nursing practice. The RN team leader is expected to demonstrate leadership skills within Crystal Run Healthcare, and in the community.

Primary Responsibilities:

  • Prioritizes activities and staffing needs based on the patients’ immediate health need or the nurse’s judgment of anticipated patient needs
  • Documents and communicates the information and data collected in a retrievable, understandable, and readable format
  • Gathers input form staff, patients, and families on ways to improve patient care and departmental services
  • The RN team leader plans and identifies strategies to attain expected patient outcomes
  • Facilitates problem solving and continuous quality improvements through participation in ongoing department projects, staff huddles and participation in department meetings
  • Assists the staff in developing and maintaining competency
  • Completes staff schedules and assignments in a timely manner based on appropriate employee skill level and available skill mix
  • Implements the plan of care in partnership with the patient, caregivers, and other healthcare professionals in a timely manner
  • Performs interventions supported by evidence- based ambulatory care nursing practice during clinical visits, telephone encounters and electronic communications according to regulations, standards and organizational policy and procedure
  • Evaluates staff and reports findings to nursing leaders, to ensure assessment and data gathering practices are timely, reliable valid and comprehensive according to practice standards
  • Collaborates with nursing staff using shared decision making, to implement the scope and standards of practice within the department
  • Partners collaboratively with others at all levels of the organization to create an environment in line with the Core Values of Crystal Run Healthcare
  • Fosters communication and coordination of workflow improvement efforts
  • Gathers input form staff, patients, and families on ways to improve patient care and organizational services

Management Competencies:

  • Human Capital Management
    • Builds and manages workforce based on organizational goals, budget considerations, and staffing needs
    • Ensures employees are appropriately selected, trained evaluated, and rewarded; takes action to address performance problems
    • Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn
    • Manages and resolves conflicts and disagreements in a constructive manner
    • Inspires and fosters team commitment, spirit, pride, and trust
    • Facilitates cooperation and motivates team members to accomplish group goals
  • Work Management
    • Holds self and others accountable for measurable high-quality, timely, and cost-effective results
    • Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes
    • Complies with established control systems and policies and procedures
  • Financial Management
    • Monitors and manages expenses within department to include; regular and overtime staff hours, appropriate approval of education and travel expenditures, equipment and supplies and specific departmental expenditures
    • Develops and monitors annual operational and capital budgets for area of responsibility

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Graduate of an accredited School of Nursing
  • Possess a current NYS License as a Registered Professional Nurse
  • Specialty specific certifications as required
Physical Requirements:
  • Work is active, predominantly standing and walking
  • May occasionally be required to assist with lifting people
Working Environment:
  • Office environment; computer use
  • Work area may be noisy and stressful
  • Potential exposure to body fluids, hazardous chemicals, orders, and communicable diseases
Success Criteria:
  • Accountability
    • Takes responsibility for outcomes of personal actions, decisions, and behaviors
    • Provides consistent, timely, high quality work
    • Completes work by established time lines and routinely uses time effectively
    • Meets annual mandatory education and employee health requirements in the time frame prescribed
    • Is punctual, observes prescribed work hours and meal periods and has an acceptable overall attendance record
    • Adheres to safety guidelines and reports environmental issues to Facilities
  • Adaptability
    • Accepts and effectively adapts to changes in position, department and organization
    • Responds to change positively with a genuine desire to support the organization and accepting work assignment adjustments as needed
  • Communication
    • Communicates clearly and effectively both orally and written
    • Demonstrates active listening and respect for other’s ideas, problems, and suggestions. Responds in a prompt and friendly manner to requests and inquiries
    • Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patients, employees and the organization
    • Utilizes C.L.E.A.R. and H.E.A.R.T.
  • Computer Literacy
    • Uses computers and software relevant to position effectively and efficiently in the working environment
  • Customer/Patient Focus
    • Knows the customer (internal and external) business needs and acts accordingly. Provides consistent, quality service to all patients and customers
  • Job Knowledge/Technical Skill
    • Effectively performs essential job functions on a consistent basis
    • Demonstrates the practical and technical skills and knowledge required for the job
    • Demonstrates initiative consistent with job expectations to improve performance
  • Professionalism
    • Takes pride in presenting a professional image and behavior. Maintains professional appearance by adhering to dress code and wearing identification badge
    • Acts in accordance with the Core Values
  • Teamwork/Cooperation
    • Creates a positive work environment and influences the behavior of other employees by their supportive and positive approach to daily activities within the work environment
    • Assists coworkers in response to fluctuations in workloads
    • Maintains positive work relationships by being courteous and respectful
    • Builds trust and works with integrity
    • Accepts criticism, is open to new ideas, and handles conflict constructively and diplomatically
New York Residents Only: The hourly range for New York residents is $33.75 to $66.25 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.