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Behavioral Health Field Care Coordinator - Richmond or Petersburg, VA - 2192283

Genoa Telepsychiatry

Genoa Telepsychiatry

Petersburg, VA, USA
Posted on Saturday, November 18, 2023

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Field Care Coordinator will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs. The role is to engage the person in the treatment process and then assist his/her to access the appropriate community services so they can pursue their treatment goals in the community and avoid institutionalization.

If you reside within commutable distance from Richmond or Petersburg, VA, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
  • Conduct initial and follow-up assessments within designated timeframes
  • Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services
  • Manage the care plan throughout the continuum of care as a single point of contact
  • Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
  • Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team
  • Provide subsequent member follow – up as determined by individual member needs
  • Liaison with other case managers and UM staff to help coordinate services and treatment

 **This is a field-based role that will require travel approximately 25% of the time in the field within an assigned coverage area.  Candidates must be willing to travel throughout Central Virginia (Richmond / Petersburg area). **

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree in a health or human services field
  • 1+ years of care coordination or behavioral health experience and/or work in a healthcare environment
  • 1+ years of experience with MS Office, including Word, Excel, and Outlook
  • Experience working with members who have medical needs, the elderly, individuals with physical disabilities and / or those who may have communication barriers  
  • Reliable transportation and the ability to travel within assigned territory to meet with members and providers

 Preferred Qualifications:

  • Qualified Mental Health Professional (QMHP)
  • CCM certification
  • Experience working with SMI or co-occurring disorders
  • Experience working with Medicaid / Medicare population
  • Psychiatric or behavioral health experience
  • Experience working in team-based care
  • Background in Managed Care

 Physical Requirements

  • Ability to transition from office to field locations multiple times per day
  • Ability to navigate multiple locations/terrains to visit employees, members and/or providers
  • Ability to transport equipment to and from field locations needed for visits (ex. laptop, stethoscope, etc.)
  • Ability to remain stationary for long periods of time to complete computer or tablet work duties

 *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 


 Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.