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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM 

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Specialty: Urgent Care 

Clinic Hours: 7:00 am – 7:00 pm, 7 days a week

Schedule: 12-hour shifts, and days will vary per business needs, and weekends are required in schedule 

Location: 4475 S. Eastern Avenue, Las Vegas, NV 89119

Primary Responsibilities: 

• Responsible for greeting patients upon arrival and checking patients into department
• Ensure demographics including insurance information are correct in APM, updates both as necessary
• Schedule appointments as necessary
• Enter charges correctly and collect appropriate payments
• Answer phones and take messages or route incoming calls as per company policy
• Document all calls and messages appropriately according to company policy
• Responsible for waiting room management and implementation of efficient customer friendly processes
• Work with clinical team staff to ensure smooth patient flow
• Communicate with clinical / clerical personnel about service issues and complaints
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas for coverage needs
• Answers phone, takes messages and routes calls appropriately
• Adhere to the standards identified in the Employee Policy Manual
• Cooperate with other employees to achieve specific team goals
• Completes other duties as assigned
• The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our patients

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• CPR certified, or able to obtain certification within 30 days of hire
• 1+ year of customer service experience in a healthcare environment
• Beginner level of proficiency with Microsoft Office

Preferred Qualifications:

• Bilingual in Spanish and English 
• 1+ year of related medical office experience
• Data entry experience
• ICD 10 and CPT coding experience 
• Electronic Medical Records (EMR) experience   

Nevada Residents Only: The hourly range for Nevada residents is $16.00 to $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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