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Epic Technical Architect - Remote - 2200149

Genoa Telepsychiatry

Genoa Telepsychiatry

Houston, TX, USA · Nashville, TN, USA
Posted on Saturday, November 18, 2023

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

Optum’s EHR Services represents one of the fastest growing practices within Optum Insight’s Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you’ll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment.

As an Epic Technical Architect, you’ll drive vital projects that have strategic importance to our clients. You’ll be meeting client needs and coordinating solutions with your broad technical background across not only the Epic Infrastructure domain, but also with your knowledge of general IT, including networking, storage, compute, virtualization, data center operations, and cloud computing. Strong candidates for this role will be able to demonstrate self-motivation, individual leadership, team collaboration, and a strong curiosity and desire to stay up on the constantly evolving technology world. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.   

Primary Responsibilities:

  • Serve as cross-functional technical resource to organize and execute against core technical objectives and act as a resource for daily operational issues and prospective client solutioning
  • Assist leadership and other department team members in the implementation of technical programs or projects, including planning, developing, implementing, and evaluating initiatives, coordinating project activities, collaborating with project team members, and monitoring progress toward achievement
  • Lead technically oriented projects and initiatives, such as technical dress rehearsals, implementation or upgrade testing phases, infrastructure and end-user device discovery, and infrastructure conversion or sizing initiatives
  • Create and ensure accuracy of deliverables including presentations, contracts, and spreadsheets; interface with other areas of the business as necessary
  • Ensure prompt escalation of challenges/issues that will impact the business and initiative delivery
  • Serve as a liaison between organizational technical needs and Epic support staff
  • Maintain regular communication with Epic representatives, including participating in relevant weekly team meetings
  • Work with Epic representatives, your client’s business community, and end users to ensure the system meets the organization’s technical needs regarding the project deliverables and timeline
  • Develop an understanding of technical needs to set the direction for the organization’s workflows
  • Reviewing the status of projects and issues on an ongoing basis with leadership
  • Ensure timely communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 8+ years of experience in healthcare technology, preferably supporting EHRs and EHR IT Infrastructure
  • 5+ years of Epic technical/infrastructure/database administration experience
  • Led technical projects, such as software or hardware implementations, technology infrastructure initiatives and architecture, disaster recovery planning, EHR migrations, etc.
  • Ability to work with complex client IT infrastructure, and distill and track work from distinct goals but ambiguous steps
  • Possess on of the following: Epic ECSA; ODBA; Cogito Admin 
  • Solid communication and organizational skills, and ability to track and communicate statuses to leadership teams

Preferred Qualifications:

  • History of team management (informal or formal), cross-team communication and leadership skills, and track record of driving successful execution as a team
  • Epic Systems knowledge or certification in client server infrastructure, database administration, or other relevant technical area
  • Experience with Agile, Lean, Six Sigma or other process improvement methodologies
  • Proficiency with Excel, Visio, PowerPoint, and SharePoint

Key Competencies:

  • Self-disciplined with time management, organization, and documentation
  • Highly independent and self-organizing
  • Ability to prioritize and execute on multiple tasks and meet deadlines while providing quality results
  • Consultative and collaborative style within cross-functional teams 
  • Ability to build and maintain strong relationships as well as motivate and inspire other team members
  • Function across team, group, and business boundaries to drive commonality and reusability in solutions to our businesses needs
  • Effective relationship management skills and ability to handle challenging interpersonal situations
  • Ability to maintain the highest standards of confidentiality, integrity, and personal accountability when working with sensitive and restricted data, including protected health information (PHI)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.  

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $101,200 to $184,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.      

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.