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Epic Technical Associate - Remote - 2200189

Genoa Telepsychiatry

Genoa Telepsychiatry

Houston, TX, USA · Nashville, TN, USA
Posted on Saturday, November 18, 2023

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Optum’s EHR Services represents one of the fastest growing practices within Optum Insight’s Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you’ll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment.

As an Epic Technical Associate, you’ll learn to perform work that has strategic importance to our clients and have an opportunity to grow your skills in healthcare IT and learn the Epic technical ecosystem through strong mentorship and formal learning opportunities. You’ll be asked to leverage your existing curiosity in IT and healthcare to meet client needs and be a tactical part of solutions and ongoing EHR operations. 

Successful candidates will need an entry-level technical background in IT (networking, storage, compute, virtualization, data center operations, cloud computing, end-user devices, etc.) and a curiosity for healthcare IT and EHR infrastructure. Strong candidates for this role will be able to demonstrate self-motivation, individual leadership, team collaboration, and a strong curiosity and desire to stay up on the constantly evolving technology world. Most importantly, our EHR Services team fosters a culture of diversity and inclusion and drives innovation for our company and our clients. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

  • At the direction of the larger Epic technical team, perform tasks and project work in support of the ongoing maintenance of an Epic environment
  • Work on client systems to perform analysis, build, and remediation
  • Become knowledgeable about the Epic technical infrastructure and end-user device ecosystem
  • Under the mentorship and direction of Sr. Consultants and Directors, perform complicated build tasks, build and participate in application and infrastructure testing sessions, do routine validations of critical systems, use checklists and build guides to ensure compliance with annual reporting requirements
  • Participate in troubleshooting sessions
  • Participate in technical projects and initiatives, and work on client systems under the direction of senior project team members
  • Create and ensure accuracy of deliverables including presentations and spreadsheets; interface with other areas of the business as necessary
  • Ensure prompt escalation of challenges/issues that will impact the business and initiative delivery
  • Interface with Epic staff in troubleshooting system issues
  • Participate in regular communication with Epic representatives, including participating in relevant weekly team meetings
  • Develop an understanding of technical client and Epic system needs
  • Ensure timely communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

One year of post-high school education can be substituted/is equivalent to one year of experience.

Required Qualifications:

  • 1+ years in data center or enterprise IT delivery
  • Experience working as part of a project team
  • Solid communication and organizational skills
  • Intermediate proficiency with Excel, Visio, PowerPoint, and SharePoint

Preferred Qualifications:

  • 1+ years of experience in healthcare technology, preferably supporting EHRs and EHR IT Infrastructure
  • 1+ years of Epic technical/infrastructure/database administration experience
  • Epic Systems knowledge or certification in client server infrastructure, database administration, or other relevant technical area
  • Experience working in an Agile, Lean, Six Sigma or other process improvement driven environment

Key Competencies:

  • Self-disciplined with time management, organization, and documentation
  • Ability to work independently and track ongoing tasks
  • Ability to prioritize and execute on multiple tasks and meet deadlines while providing quality results
  • Consultative and collaborative style within cross-functional teams 
  • Function across team, group, and business boundaries to drive commonality and reusability in solutions to our businesses needs
  • Effective relationship management skills and ability to handle challenging interpersonal situations
  • Ability to maintain the highest standards of confidentiality, integrity, and personal accountability when working with sensitive and restricted data, including protected health information (PHI)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $56,300 to $110,400 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.