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Field-Based Behavioral Health Care Advocate - Cuyahoga County, OH - 2197605

Genoa Telepsychiatry

Genoa Telepsychiatry

Cleveland, OH, USA
Posted on Wednesday, November 15, 2023

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

As a Field-Based Behavioral Health Care Advocate (Cuyahoga County, OH), you’ll wear many hats and work in a variety of environments. Sometimes, you’ll interact with members leaving the hospital – possibly with new medications or diagnoses. Or perhaps you’ll perform home visits, assisting members with safe, effective transitions from care environments to where they live. You may also act as an intermediary between providers and members – serving in numerous roles, such as educator, evaluator, service coordinator, community resource researcher and more. The result? Fewer hospitalizations, ER visits, costly service gaps, and a less stressed, more effective health care system for us all.

Hours: Monday Friday (8am – 5pm Eastern Time Zone) 

This role is based out of the employee’s home yet will be in the field 35% of the time. This role involves visiting members in their homes and/or other settings, including community centers, hospitals, or providers offices.  

If you are located within Cuyahoga County, OH, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities:

  • Visit Medicaid members in their homes and/or other settings, including community centers, hospitals, or providers offices
  • Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
  • Support members with condition education, medication reviews, and connections to resources such as Home Health Aides or Meals on Wheels
  • Assist members with the transition from a care facility back to their home


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Independently licensed clinician, with a Master’s degree in Psychology, Social Work, Counseling, or related behavioral health discipline, OR an RN with 2+ years of experience in behavioral health
  • Licenses must be independent, active, and unrestricted
  • 2+ years of post-licensure experience in a related mental health environment 
  • Proficient computer skills and good working knowledge of Microsoft Word and Outlook
  • Access to high-speed internet and a dedicated, distraction-free workspace at home
  • Reliable transportation and the ability to travel within Cuyahoga County
  • Reside in or near Cuyahoga County, Ohio 

    Preferred Qualifications:

    • Experience working with the Medicaid population
    • Community Mental Health experience
    • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
    • Experience working with low-income populations
    • Experience working with either Medicaid or Medicare funded programs
    • Medical / Behavioral setting experience (i.e., hospital, managed care organization, or joint medical / behavioral outpatient practice)
    • Dual diagnosis experience with mental health and substance abuse
    • Clinical training experience


    *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 



    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


    UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.