Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

AbleTo is the leading provider of high quality, technology-enabled behavioral health care. AbleTo believes that everyone deserves access to high quality care, and offers a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Clinical best practices are leveraged across all services to ensure individuals are getting the care they need. Our outcomes-focused care is proven to improve depression and anxiety by over 50% on average, as demonstrated in several peer-reviewed studies. For patients with high cost medical conditions, our clinically-tailored treatment is proven to reduce medical costs with care that empowers the patient to address their health needs. AbleTo partners with payers to make high-quality care accessible, affordable and convenient for millions of people to get the treatment they need.

The Director of Client Solutions reports to and supports the VP of Client Solutions in overseeing the team responsible for the implementation of new health plan partners, products, and lines of business. In this role, you will manage a portion of the team while also leading complex implementations and internal process improvement initiatives. You’re a good fit for this role if you’re passionate about leading teams and complex projects and a “jack of all trades” who can balance being strategic while also being a master of the details. The Client Solutions team at AbleTo sits within the Enterprise Growth team which also consists of Sales and Account Management.

If you are located preferably in New York, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.

Primary Responsibilities:

Ability to dive in quickly to learn the ins and outs of AbleTo’s business and systems, our health plan partners’ priorities, and day-to-day Client Solutions processes and responsibilities
Lead implementations end-to-end by overseeing all workstreams and managing client and AbleTo stakeholders to ensure successful and on-time launches
Collaborate cross-functionally by identifying requirements and helping guide solutioning on new non-standard implementations and challenges that may arise during implementations
Build solid relationships externally with individuals at all levels of our health plan partners and internally with cross-functional leaders and their teams
Provide oversight to your team on their ongoing implementations and initiatives, including directing them on best practices, serving as a point of escalation as needed, and ultimately taking responsibility for your team’s success
Act as a problem solver by identifying areas of opportunity to improve processes internally and externally and oversee the operationalization and change management of those processes
Partner with VP of Client Solutions and VP of Account Management to identify, triage, and assign projects and initiatives to team members

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications:

5+ years in successful client implementation or client services roles and/or consulting-based role
3+ years of people management experience and a passion for leading teams
Experience with project management
Experience successfully prioritizing numerous responsibilities for multiple projects, with effective and timely follow-up while maintaining a high level of attention to detail
Experience collaborating effectively including employing diplomacy skills to maintain solid client relationships while balancing internal stakeholders and organizational priorities
Experience mapping, designing, and implementing processes that involve multiple stakeholders and/or functions
Experience using communication skills to distill complex topics into simple next steps; ability to present to executive-level stakeholders, and direct and concise verbal and written communication

Preferred Qualifications:

Experience in the healthcare industry
Experience working with health
Demonstrated interest in the mental health space
Consulting experience
Willingness to take initiative and comfortable with minimal support in a dynamic high growth organization
Demonstrated genuine desire to serve others and care about the work you do

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $101,200 to $184,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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