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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. 

The primary responsibilities of this role are to serve as an internal subject matter expert and oversee all aspects of daily operations including supervising the activities of the on-site registration team(s), assisting with the development of policies, procedures, and processes, and coordinating with integrated departments to ensure patient safety and satisfaction. The Patient Access Manager will provide direction and leadership for the Patient Access areas such as information desk, registration stations, emergency department, scheduling teams, walk-in care locations, switchboard, and/or other staffed access points. This leader will support, track, manage, and champion Revenue Cycle Patient Access initiatives with emphasis on registration functions and downstream impact, sharing results with key stakeholders. 

This Patient Access Manager will support the Patient Access teams at Northern Light AR Gould Hospital in Presque Isle, ME

Primary Responsibilities:

• Ensures registration processes are in line with all state and federal requirements and regulations, and that HIPAA policies are maintained
• Establishes and tracks key revenue cycle performance indicators and reports key findings to appropriate leadership
• Manages department presentations and designs action plans as issues are identified within the area
• Assists in the development of the operational budget and manages within the budget; monitoring expenses to support the department’s financial goals
• Champions point of service collections initiatives, to increase revenue at registration checkpoints
• Leads the implementation, design, and optimization of registration management software
• Serves as a project facilitator for teams working on major, complex performance improvement efforts
• Provides consistent rounding with immediate team, for professional development opportunities. Promotes a supportive and encouraging environment for staff
• Oversees the handling of “special” requests, complaints, or inquiries regarding workflows, patient accounts, or changes to system processes, to ensure correct and satisfactory resolution
• Coordinates the resolution of concerns timely, looking for a proactive approach to prevent reoccurrence
• Assists in maintaining a work environment free from recognized hazards that create a risk or injury to employees, patients, or visitors
• Ensures all accidents and incidents are reported and reviewed timely

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree (8+ years of relevant knowledge toward mastery in the field accepted in lieu of Bachelor’s degree)
• 2+ years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
• Word processing, spreadsheets, data entry, database experience and other computer related skills
• Supervisory or team lead experience 
• Proven ability to maintain current knowledge of Patient Access processes, systems, and regulatory requirements, and remains compliant with applicable certifications 
• Working knowledge of medical terminology

Preferred Qualifications:

• Experience with Cerner and Experian 
• Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward
• Proficiency with:  Microsoft Excel, Word, Project, PowerPoint, and SharePoint