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Claims Associate



Customer Service
Dallas, TX, USA · Atlanta, GA, USA
Posted on Saturday, January 21, 2023
<h3><strong>Help us better clients’ claims experience</strong></h3> <p><span style="font-weight:400;">Join us on our mission to revolutionize the cargo insurance industry and enhance the claims experience for our customers! Our dynamic and rapidly growing team is seeking a highly motivated candidate to join our team. As a member of our team, you will have the opportunity to work on innovative projects and utilize cutting-edge technology to streamline the claims process for our clients. This is a rare opportunity to be a part of a company that is not only disrupting the cargo insurance industry but also making a positive impact on the customer experience. Don't miss out on this chance to take your career to the next level and make a real difference in the industry.</span></p> <p><strong>The opportunity: </strong></p> <p><span style="font-weight:400;">The Claims Associate will be responsible for assisting the claims department with the investigation, assessment, and resolution of cargo insurance claims using the latest technology and digital tools. This individual will work closely with the claims team to ensure that all claims are handled in a timely and efficient manner, and that clients receive the best possible service.</span></p> <h3><strong>You will:</strong></h3> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Assist with the investigation and assessment of cargo insurance claims using digital tools and technology</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Communicate with clients, underwriters, and other stakeholders through digital channels, such as email and chat, to gather information and provide updates</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Review and process claim documentation, including bills, invoices, and other supporting materials, using digital platforms</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ensure that all claims are handled in accordance with company policies and procedures</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Collaborate with other departments, such as underwriting and risk management, to ensure consistency and alignment across the company</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Keep accurate and detailed records of all claims and their status using digital systems</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Stay up-to-date with industry developments and regulations to ensure compliance</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Continuously improve processes and procedures to increase efficiency and effectiveness using technology</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Provide support to the senior claims manager and the claims team as needed</span></li> </ul> <h3><strong>You should have:</strong></h3> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Bachelor's degree in a related field</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Minimum of 1-2 years of experience in cargo insurance claims or related field</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong organizational and time-management skills</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Excellent communication and interpersonal skills</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong analytical and problem-solving skills</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Knowledge of cargo insurance policies and procedures</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Familiarity with cargo insurance technology and digital tools</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong understanding of risk management principles</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to work independently and handle multiple tasks in a fast-paced environment</span></li> <li style="font-weight:400;"><span style="font-weight:400;">This is a full-time position based in our head office, and offers a competitive salary, benefits package, and opportunities for advancement within the company.</span></li> </ul> <h3><strong>About Flexport:</strong></h3> <p><span style="font-weight:400;">At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. </span></p> <p><span style="font-weight:400;">The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.</span></p> <h3><strong>Worried about not having any logistics experience?</strong></h3> <p><span style="font-weight:400;">Don’t be! Our mission is to make global trade easy </span><span style="font-weight:400;">for everyone</span><span style="font-weight:400;">. That’s why it’s important to bring people from</span><a href=""><span style="font-weight:400;"> </span><span style="font-weight:400;">diverse backgrounds and experiences</span></a><span style="font-weight:400;"> together with our industry veterans to help move the global logistics industry forward.</span></p> <p><span style="font-weight:400;">We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. </span></p> <p><span style="font-weight:400;">At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.</span></p> <p><span style="font-weight:400;">To learn more about what our tech teams have been up to, head to the </span><a href=""><span style="font-weight:400;">Engineering Blog</span></a><span style="font-weight:400;">.</span></p>
Flexport is an equal opportunity employer.
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