Work directly with LeadDocket and Vinesign customers to investigate and resolve technical issues.
Serve as an escalation point for customers and issues.
Work with Product and Engineering teams to prioritize and resolve key customer issues while providing great communication along the way.
Learn and gain exposure to all of our tools to become a product knowledge expert and develop the skills necessary to grow your career with us.
Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
Work with Product Owners to help them understand customer needs.
Meet with Customer Success and Account Managers to share feedback to understand customer feedback and improve relationships.
Participating in special projects to gain a more well-rounded understanding of our organization, such as beta testing new features and shadowing other teams.
Contributing to the continuous improvement of our Support site.
Training other client-facing teams on basic troubleshooting steps.

Qualifications:

Demonstrated ability to effectively communicate technical and business issues and solutions across organizational levels and with customers.
A passion for problem-solving, troubleshooting issues, and a strong drive to learn new technologies.
Ability to work with new technologies and assimilate information rapidly.
2+ years experience in Technical Support roles.
College graduate with a technical degree or equivalent hands-on experience.
Experience with ZenDesk CRM (preferred) or similar platform.
Ability to self-manage a dynamically changing workload, work in a fast-paced environment and prioritize work according to customer impact or severity.
A strong desire for growth and career advancement.

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