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Senior Principal NPI Reliability Engineer



Santa Clara, CA, USA
Posted on Sunday, June 9, 2024

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

Palo Alto Networks is seeking an experienced and highly motivated Reliability Engineer to join our exciting, fast growing company. The candidate must be self-motivated and must thrive in an environment valuing teamwork, results, and creativity. The successful candidate will take ownership and drive quality and reliability into the company's new products from inception through the first year in production and must develop, implement and improve processes and systems to support product quality and reliability.

This position reports to Sr. Director HW Quality and Compliance Engineering and works closely with Hardware Engineering, NPI Product Management, Technical Support Engineering, Global Customer Support, Technical Operations and Supply Chain Management.

Your Impact

  • Establishes the strategies for documenting the controls and processes related to NPI product quality and reliability
  • Is integral in Engineering Development and Production teams in work to introduce new products
  • Develops strategic initiatives to permanently eliminate quality and reliability issues
  • Drives data metrics and product field performance dashboard automation
  • Support executive level product quality and reliability reporting enabling product quality and reliability reviews
  • Provide technical support for failure analysis, for corrective & preventive action processes, as well as for statistical analysis such as sampling plans and comparing actual with expected outcomes
  • Provide technical support for electrical, electronic & mechanical component’s quality and reliability standards
  • Acts as a technical resource supporting root cause analysis down to chemistry and physics of failure
  • Uses structured problem solving techniques to resolve critical issues and product design problems
  • Mentors others and creates plans for mentorship of team members


Your Experience

  • Bachelor’s Degree or higher in an applied science or engineering field or equivalent military experience required
  • 20+ years progressive experience in reliability engineering or reliability centered quality work for networking products
  • Strong statistical, data analysis, investigative and problem-solving skills
  • Multidisciplinary technology and scientific knowledge
  • Root cause failure analysis expertise including specifying and interpreting analyses including, for example, decapsulation, cross sectioning, photomicroscopy, CT Scan, SEM/EDX, XPS, GCMS and Ion Chromatography
  • Creating credible failure rate predictions for components from their operational descriptions is a plus
  • Has worked successfully directly with hardware, software and mechanical development teams
  • Design for reliability processes and quality improvement methodologies
  • Kepner-Tregoe problem solving method practitioner preferred
  • Experience with Quality Management Systems is a plus
  • Proficient with Reliasoft Lambda Predict
  • Willingness to travel when required

Other Skills

  • System level hardware product MTBF prediction experience is a must
  • Expert knowledge of Reliability and Quality Engineering tools such as Reliasoft tool suite or equivalent
  • Working knowledge of reliability testing such as HALT, HAST, ORT and Fault Insertion Testing
  • In depth understanding of Design for Excellence methodologies
  • Has been involved with process development, documentation and implementation including, but not limited to, NPI, DVT, DFx, ORT, HALT, Reliability & Risk Assessment, Failure Analysis, Root Cause & Corrective Action, etc.
  • Reviewing product requirements documentation ensuring customer useability, quality and reliability requirements are adequately represented
  • Ensure design and manufacturing problems found in previous products are eliminated from new projects

Additional Information

The Team

Our World-Wide Operations team is a team of professionals with extensive business and project management experience in the contract manufacturing industry. This team has a proven track record of success in all aspects of supply chain and project management. We’re dedicated to growing production, reducing operating costs, and improving product quality by utilizing World-class Manufacturing concepts to optimize supply chain processes and strategies. Our manufacturing team leadership establishes clear objectives, defining and implementing profit improvement and profiling inventory management, valuation, and lead-time improvement programs. If you have a passion for extensive end-to-end manufacturing and supply chain with the knowledge and experience, we want you!

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142,800/yr to $231,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Is role eligible for Immigration Sponsorship?: Yes