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Director, Employee Relations



Santa Clara, CA, USA
Posted on Thursday, June 6, 2024

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

At Palo Alto Networks, we hire the talent needles in today’s marketplace haystack and create an environment where each one shines. Our culture is the magic that makes us who we are and lets us work together in a way that creates an award-winning best place to work. As we grow the organization at high speed, we’re looking for a Director to lead our efforts in maintaining a workplace environment that creates career-defining experiences as employees achieve more than they ever thought possible.

We are seeking a dynamic and experienced Director of Employee Relations to join our team. In this role, you will be responsible for developing and executing the employee relations strategy for our company. You will play a crucial role in fostering a positive work environment and maintaining strong relationships between employees and management. We believe in providing a workplace that is safe, treats employees with fairness and respect, and enables every employee to achieve their personal best. As a leader in our organization, you will also be responsible for providing coaching, guidance and partnership to our HR team and other key stakeholders.

In this position, you will leverage your extensive experience and knowledge of applicable policies, regulations, and industry best practices to establish and follow appropriate protocols for employee relations issues and investigations. As a thought leader in this area, you will also have the opportunity to develop and deliver educational programs to create awareness and training, fostering a workplace free from behavioral issues and distractions. You should be an innovative HR professional with a passion for coaching employees and managers and creating teams that work together and win together. You should be comfortable working with any level of employee or manager, have a knack for reading situations, navigating sensitivities, and finding creative solutions to people’s issues. You are highly collaborative and truly value the contributions of your partners.

Your Impact

  • Develop and implement an effective employee relations strategy that aligns with the company's goals and values
  • Coach and mentor ER team members to build their capacity in handling employee relations matters effectively
  • Educate, coach, and guide leaders on our performance management and elevation efforts, ensuring adherence to our philosophy and values
  • Provide leaders with outstanding advice to elevate performance and capability across their teams and respective organizations
  • Participate in and conduct investigations on employee relations matters and policy violations to evaluate and effectively address issues
  • Partner with PBPs, legal, and other investigative parties as required to thoroughly conduct investigations and reach the best outcomes for our organization and employees
  • Lead quarterly business reviews of case outcomes, trends, and data analysis to VP+ business partners aligned to the Sales, Product, Marketing, FIN, and G&A functions
  • Act as an advocate for equitable and fair treatment, ensuring our practices continue to align with our company’s core values - Disrupt, Execute, Inclusion, Collaboration, Integrity


Your Experience

  • A minimum of 10+ years of Employee Relations experience, with at least 3 years in a senior manager or director-level role
  • Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization
  • Proven leadership and management skills, with the ability to effectively lead a team and drive results
  • Proven track record in coaching and training to elevate leadership capability around performance improvement, fair and equitable practices, and respect in the workplace policies
  • Extensive experience with employment law principles and effective risk management practices
  • Demonstrated experience conducting investigations and advising on a wide range of employee relations issues, including manager/employee conflicts or complaints, performance management, behavioral and conduct issues
  • Strong analytical and problem-solving skills with the ability to organize and analyze data
  • Ability to establish strong relationships at all levels and across functions within the organization
  • Effective listener and persuasive communicator able to influence actions and outcomes


  • Experience and knowledge of US legislation and law
  • BA/BS degree or equivalent experience - a legal degree is highly desired or equivalent military experience required
  • Experience and knowledge of EMEA (UK/Germany) & Canada legislation and law
  • Legal degree preferred

Additional Information

The Team

Our People team at Palo Alto Networks works throughout the organization to guessed it, people. We’re one team – driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world’s most challenging cybersecurity threats.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $169,300/yr to $232,750/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here

    Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.