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Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

The Sample Management Associate (SMA) is primarily responsible for processing incoming specimens, capture all relevant and accompanying data and document deviations according to expectations, to enable timely, high quality specimen services per work lists. To maintain and document chain of custody from box opened until next service destination to ensure full accountability and traceability at all times. To ensure appropriate storage, destruction, and shipping of samples. Each task is performed with a high degree of proficiency and adequate competency as determined by training effectiveness/competency testing.

Specimen Management Associate responsibilities include, but are not limited to, the following:

Level 1 (SMA-1)

• Sample Registration Specimen Management Associate
  • Fully own and process incoming shipments and make corrective actions in a proper, compliant and transparent way according to corporate SOPs.
  • Receive shipments from couriers, unpacking shipments, and maintain appropriate temperature of specimens during the registration process.
  • Enter and control the subject demographics and visit details into the LIMS system.
  • Ensure the specimen quality meets expectations and document any deviations (LIMS system or paper log).
  • Transfer the specimens to their next service destination and document handshake.
  • Resolve deviations from processing work lists or elevate to management.
  • Drive completion of investigations captured in QS Tickets and actions captured within HDL Tickets.
• Sample Storage and Shipping Specimen Management Associate
  • Prepare, control and complete specimen shipments including paperwork and manifests.
  • Adhere to timeline commitments for shipping and destruction of samples.
  • Create and execute specimen work lists to meet planned completion service timelines.
  • Dispose of residual specimens according to company policy and applicable local regulations.
  • Ensure proper storage of samples utilizing a LIMS system.
  • Resolve deviations from processing work lists or elevate to management.
• Perform all duties as assigned by direct supervisor or management to completion.
• Maintain agreed competency levels as assessed by management in the specific assigned areas of the department.
• Communicate clearly with supervisor(s) if assigned tasks cannot be completed within the expected timelines.
• Seek guidance from supervisor when assigned tasks or job at hand is unclear, or procedure cannot be adhered to.
• Work closely and communicate with other associates to complete daily activities efficiently.
• Maintain a good attendance record
• Adhere to all quality and safety standards, as well as ensuring compliance with all applicable regulatory agencies.
• Adhere to policies and protocols in the facility.
• Other duties as assigned by management.

Level 2 (SMA-2):

• Fully meets the qualifications of Level 1 (SMA-1) plus the following:
• Minimum 2 years’ experience working as a Level 1 (SMA-1)

• Be trained and assessed competent in more than one area of the department as described in the job description, Level 1 (SMA-1)
• Maintain consistent level of competency and productivity.
• Actively seek job tasks, and perform duties to the betterment of the task, team, group, department, or organization.
• Correct issues when identified and escalate to appropriate supervisor or manager if necessary.
• Ability to work without direct supervision on assigned tasks.
• Demonstrate superior understanding of assigned areas, systems, procedures and processes.
• Drive completion of investigations captured in QS Tickets and actions captured within HDL Tickets
• Other duties as assigned by management.

Level 3 (SMA-3):

• Fully meets the qualifications of Level 2 (SMA-2) plus the following:
• Minimum 4 years’ experience working as a Level 2 (SMA-2)

• Demonstrate leadership skills through the ad hoc supervision of individuals, small groups or tasks when assigned.
• Be a trusted senior, willing to provide training and mentoring of others as required.
• Ensure department adheres to policies and procedures and escalate deviations when necessary.
• Shows the ability to manage the SM Mailbox to complete tasks and requests as requested
• Other duties as assigned by management.

Qualifications

Basic Minimum Education Qualifications:

• High School Diploma
• Associates degree or Technical degree (minimum 2-year apprenticeship or equivalent) following legally mandatory education

Basic Minimum Qualifications:

• Minimum 2 years of working experience in a production environment, preferably in healthcare.
• Minimum 2 years of experience working with enterprise-grade application (LIMS preferred).
• Proven (testimonial and/or references) track record of 2-3 years as a successful senior employee or team leader.

The Ideal Candidates Possesses the Following:

• Excellent knowledge of English.
• Clear communicator.
• Flexible working hours including weekends.
• Ability to multi-task.
• Ability to set priorities and work accurately under deadlines.
• Capable of resolving problems and escalating as appropriate.
• Proficient in 0365 programs

Additional Information

Position is full-time working, with overtime as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Trial Solutions is a Disabled and Veteran Equal Employment Opportunity employer.