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Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Basic Function and Scope of Responsibility:

The Laboratory Support Services Manager is responsible for the management of the specimen management, accessioning and administrative functions of the clinical and Biopharma testing areas of the laboratory.

Qualifications

Essential Job Duties:

• Provide overall direction for the clinical laboratory support functions; specimen management, accessioning and administrative duties
• Set and measure against department productivity standards and appropriate quality metrics
• Work closely and effectively with the laboratory management to ensure all support systems are properly operating
• Lead continuous improvement initiatives that focus on processes, work flow and throughput so the lab can efficiently and effectively handle growth while maintaining high quality standards
• Develop effective working relationships with other Lab and Non-Lab Leaders
• Work effectively with IT to manage current systems and to develop and help implement improvements that support our overall quality and efficiency efforts
• Work effectively with Client Services and Billing Department to ensure accuracy of account setup and timely correction of errors and issues as they arise
• Assist in the management of the clinical lab budget and clinical lab vendor contracts as appropriate
• Conduct regularly scheduled (at least monthly) effective and productive team meetings
• Demonstrate ability to coach associates through necessary performance improvements and to help make hiring and termination decisions
• Employ sufficient number of properly qualified personnel to meet growing test volumes
• Conduct regularly scheduled one-on–one meetings with direct reports which focus on execution of their respective responsibilities as well as their growth and development with the Company
• Actively participate in the development of departmental goals, objectives and systems
• Represent department and the organization favorably and in accordance with established Company standards and associate attributes at all times.
• Other duties as assigned by management

Essential Knowledge, Skills and Abilities:

• High school diploma required. BS or BA in biological, physical, chemical, clinical laboratory science preferred
• 2 years of experience in a high complexity laboratory setting
• 2 years of supervisory experience required
• Ability to safely work with potentially infectious human blood and body fluids utilizing all appropriate personal protective equipment (PPE)
• Experience working on automated and manual platforms
• Demonstrated project management skills
• Demonstrated successful and effective management and leadership of a large and diverse team
• In-depth knowledge of legal and regulatory requirements; specifically HIPAA regulations relating to patient privacy
• Ability to make independent decisions regarding matters of significance
• Ability to work outside of normal core business hours as needed
• Demonstrated leadership and critical thinking abilities
• Excellent verbal & written communication skills
• Goal oriented, with excellent time management and organizational skills
• Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization
• Keenly attentive to detail
• Ability to keep sensitive information confidential

High level of proficiency with PC based software programs

Additional Information

Additional information

COMPREHENSIVE BENEFITS PACKAGE & COMPENSATION

• As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.
  

• Authorization to work in the United States without Sponsorship

  Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Clinical Trial Solutions is a Disabled and Veteran Equal Employment Opportunity employer.