Requisition ID: 910740
Position: Full-Time
Total Rewards: Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Distribution Supervisor manages the day-to-day operations of the After Sales Warranty and Repairs department with a focus on service. The Supervisor is responsible for continuous improvement, daily management of all labor resources, and achievement of KPI’s, goals and objectives established for the department and facility.

MAJOR DUTIES AND RESPONSIBILITIES

• Supervises, plans, organizes and problem solves for the Warranty Department.
• Plans staffing needs based on forecasts and business needs. Operates in compliance with federal, state, and local statues.
• Administers and ensures compliance with Company policies, OSHA standards, and applicable employment laws.
• Prioritizes daily workflow and schedules staff to achieve department goals.
• Coaches, trains, and leads employees to meet prescribed productivity and service goals.
• Implement changes in processes to maximize efficiency.
• Work in partnership with different departments to ensure customer satisfaction and process efficiency.
• Makes hiring decisions and performs performance evaluations for employees.
• Ensures consistent daily/weekly expense control.
• Monitors a system of controls to ensure that service levels and operational performance goals are met within prescribed cost and profit parameters.
• Establishes processes that enhance productivity through continued efficiency gains.
• Measures and maintains key performance metrics.
• Conducts audits to ensure employee accuracy and quality standards are being followed.
• Assumes additional responsibilities and performs special projects as needed or directed to support the business.

BASIC QUALIFICATIONS

• Bachelor degree
• 3+ years’ experience in logistics
• 3+ year’s supervisory experience
• Knowledge and experience in Microsoft office, SAP, WMS
• Ability to lead and motivate a team
• Ability to multi-task
• Must be highly organized
• Possess strong problem resolution skills
• Ability to interact in an effective manner with all levels of the organization
• Excellent verbal and written communication skills
• Ability to work independently
• Must be flexible and able to adjust with shifting priorities

PREFERRED QUALIFICATIONS

• Strong problem solving and data analysis
• Working knowledge of SAP WMS

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.