Requisition ID: 891744
Store #: 111270 EM Ops Leadership - OH CSC
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

Our mission is to help people see life to the fullest—and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.

GENERAL FUNCTION

The Senior Manager, Segment Performance and Innovation will define and implement frameworks to monitor key performance indicators (KPIs) by business segment (Commercial, Medicare, Medicaid) across operational functions. The role will leverage advanced analytics and technology capabilities to continuously identify opportunities to optimize segment performance, then scope, organize, and direct initiatives that drive improvements across operational functions. Additionally, this position will establish and implement governance frameworks to regularly and consistently share performance insights across the organization.

MAJOR DUTIES AND RESPONSIBILITIES

• Develop and implement frameworks to effectively monitor and manage operational KPIs and service level agreements (SLAs) across operational functions including implementation, eligibility, claims processing, payments, provider credentialing, and electronic data interchange (EDI).
• Leverage advanced analytics and technology capabilities to create data-driven dashboards, enabling timely visibility into operational KPIs through consistent data acquisition and presentation approaches.
• Regularly perform detailed operational performance analyses in partnership with operational function owners to identify opportunities for improvement, mitigate risks, and ensure consistent operational effectiveness across segments.
• Lead targeted performance improvement initiatives, in collaboration with operational function owners, aimed at enhancing accuracy, timeliness, and overall customer satisfaction.
• Establish and lead strategic governance forums focused on operational performance, ensuring clear alignment with organizational goals and facilitating informed, effective decision-making.
• Continuously research, evaluate, and incorporate industry best practices and emerging technologies to ensure the organization maintains operational excellence and innovative solutions.

BASIC QUALIFICATIONS

• Bachelor’s degree in business and/or Information Systems or equivalent work experience
• 8+ years business experience
• Experience managing and monitoring operational and financial performance
• Experience planning and managing initiatives with process and technology workstreams
• Experience analyzing data to identify performance improvement opportunities
• Experience developing executive level presentations
• Strong written and oral communication skills

PREFERRED QUALIFICATIONS

• MBA
• Experience with large management consulting firms

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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