Requisition ID: 886418
Store #: L00011 LC Store Ops - NY 5th
Position:Full-Time
Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

This role supports the field and store organization in driving strategic operational training and operations execution. This role is responsible for leading the optimization of retail resources to strengthen LensCrafters brand position across North America, facilitating open dialog to share and implement best practices.

MAJOR DUTIES AND RESPONSIBILITIES

• Develop strategies and implementation plans that ensure our field population adopts critical strategic initiatives in partnership with the Leonardo Training Department.
• In partnership with the Training Dept. (Leonardo), lead the adoption of LensCrafters business cornerstones including the LensCrafters Customer Journey, Complete Vision Solutions, and our Brand’s Way of Working.
• Lead Field Leader Brand Onboarding, providing direction for program in partnership with Training Dept. and lead process with Recruiting and Hiring Manager for smooth assimilation.
• Serve as primary business partner between Store Operations and Training Dept. (Leonardo), assuming the position as brand advocate for training completion and knowledge saturation.
• Analyze execution quality metrics NPS, Google Reviews, Remakes & Refunds to understand gaps in the customer journey and drive strategic improvement.
• Partner with Training Dept. (Leonardo) to ensure LensCrafters strategic voice is represented in associate-facing trainings, supplementing with brand-specific training as needed.
• Partner with Field and HR Business Partners to develop role-specific brand training.
• Coordinate strategic feedback touchpoints with Brand & Field Leadership and Field Ambassadors to ensure training strategies meet the evolving needs of the business.
• Independently conducts field observations of the customer journey in stores, facilitates the execution of mystery shop program.
• Develop Cross Brand and Functional partnerships with intent for continuous learning and bring innovative ideas/solutions to the Brand strategies and implementations.

BASIC QUALIFICATIONS

• 10+ years of Field Leadership, Corporate Execution Support
• Experience in Learning & Development
• Ability to develop communication content across modalities: audio, visual and written
• Cross-Functional Project Management
• Self-motivated with proven ability to work independently
• Effective time-management & scheduling skills
• Ability to balance multiple projects simultaneously
• Ability to build relationships across all functions / levels
• Entrepreneurial spirit
• Willingness to travel
• Experience in retail industry preferred

​Pay Range: 117,481.72 - 181,992.01

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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