VP, Customer Success
Edenred
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Revolutionize B2B Payments with Edenred Pay USA
Join our team and be part of a company that's transforming the way businesses pay and get paid.
At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives.
As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry.
Why Join Us?
Company-Paid Benefits: We offer 100% company-paid medical coverage for select employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
Other Benefits Offered: Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
Competitive Pay: Annual salary ranging from $170,000 to $190,000, plus a 20% bonus.
Retirement Benefits: Take advantage of our 401K plan with a generous employer match of up to 5%.
If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.
Job Summary:
The Vice President (VP), Customer Success is a leadership role responsible for co-creating and executing the customer success strategy for Edenred Pay. This leader will focus on driving customer satisfaction and retention by ensuring that our customers achieve their desired outcomes and derive value from our products and services. The VP, Customer Success will manage a dedicated team, collaborate with cross-functional departments, and work closely with senior leadership to enhance customer experiences.
Supervisory Responsibilities:
Manage a customer success team, fostering a culture of collaboration and accountability.
Set clear performance objectives and provide ongoing coaching and support.
Oversee the daily workflow of the department.
Conduct performance evaluations and support staff development.
Assist in the recruitment and training of new team members.
Essential Functions: Duties and Responsibilities
Operational Leadership: Co-develop and implement a customer success strategy aligned with the company’s goals and objectives. Drive initiatives to enhance customer satisfaction, retention, and lifetime value.
Executive Relationships: Develop and maintain trust-based relationships with C-level customer executives. Leverage those personal relationships to foster positive engagement and growth of the customers’ business.
Customer Engagement: Oversee the customer journey from onboarding to renewal. Develop programs, processes, and strategic customer touchpoints to drive proactive customer engagement, success, and product adoption of additional payment methods.
Performance Metrics: Track key performance indicators (KPIs) related to customer success. Utilize data and analytics to measure the effectiveness of customer success initiatives and make data-driven decisions.
Cross-Functional Collaboration: Partner with Operations, Sales, Product, Marketing, and other departments to align customer success strategies with broader company objectives. Work to ensure a seamless experience for customers across all touchpoints.
Customer Retention and Growth: Identify opportunities for customer retention and expansion. Implement programs that drive adoption of additional Edenred Pay products and solutions.
Reporting: Provide updates to senior leadership on customer success metrics and account health. Develop and present reports and dashboards to track progress against goals.
Continuous Improvement: Stay informed about industry trends and best practices. Seek opportunities to enhance the customer success function for greater effectiveness.
Required Skills/Abilities:
Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
Excellent leadership and team management abilities.
Analytical skills to leverage data for decision-making.
Experience in co-developing and executing customer success strategies that yield measurable results.
Proficiency in customer success software, CRM systems, and data analysis tools.
Education and Experience:
Bachelor’s degree in Business, Marketing, or a related field. An MBA or advanced degree is preferred. Equivalent combination of education and experience will be considered.
A minimum of 8 years of experience in customer success in a related field, with at least 3 years in a senior leadership role.
Proven track record of leading teams and driving customer success initiatives.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries.
May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.
EEO Statement:
The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact HRPayUSA@edenred.com.
Apply now and Vibe with Us!
