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We are looking for a seasoned Technical Program Manager (TPM) to lead complex, high-impact migration programs for our most strategic customers and top revenue prospects. In this role, you will own the end-to-end lifecycle of critical customer engagements, from identifying solution opportunities and driving proofs of concept, to onboarding, workload migration, and long-term success in our cloud environment. You will partner cross-functionally across product, engineering, sales, and customer success teams to ensure a seamless and high-value experience for our Digital Native Enterprise (DNE) customers.

What You’ll Do:

• Customer Program Ownership: Manage high-value customer programs and migration initiatives from early-stage engagement through successful deployment.
• Pre-Sales Support & POCs: Collaborate with sales, solutions engineers, and product teams to shape compelling Proof of Concepts (POCs) for high-potential prospects.
• Workload Migration: Plan, coordinate, and oversee complex migrations of customer workloads into our cloud platform, ensuring minimal disruption and full technical alignment.
• Customer Onboarding & Success: Lead structured onboarding programs for strategic customers, ensuring smooth handoffs, strong adoption, and early wins.
• Strategic Account Partnership: Serve as the programmatic voice for top-tier accounts, aligning on long-term objectives, and escalating or removing blockers as needed.
• Cross-functional Leadership: Act as a bridge between internal teams—engineering, product, support, and customer success—to deliver unified customer outcomes.
• Risk Management & Reporting: Track milestones, mitigate risks, and communicate program status and business impact to executive stakeholders.
• Continuous Improvement: Document lessons learned, streamline delivery processes, and advocate for product or process enhancements based on customer feedback.

What You’ll Add to DigitalOcean:

• 5+ years of experience in technical program or project management, ideally in a cloud, SaaS, or infrastructure environment.
• Proven track record managing enterprise-level customer engagements, migrations, or product rollouts.
• Deep understanding of cloud platforms, infrastructure, and application migration strategies.
• Strong communication, stakeholder management, and executive presence.
• Ability to translate business needs into technical execution plans and vice versa.
• Experience working cross-functionally in a fast-paced, customer-facing role.
• PMP, Scrum, or other agile certifications are a plus.

Why You’ll Like Working for DigitalOcean

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is $116,000 - $145,000 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is a remote role

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