Member Content Strategy and Operations Manager
Devoted Health
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Job Description
The ideal candidate for this role must be able to work during Eastern Time business hours. Proximity to our Waltham, MA headquarters and the ability to occasionally work on-site is a plus, but not required.
A bit about this role:
At Devoted, The Member Experience and Engagement (MXE) team, is responsible for designing a service experience that makes members trust and love Devoted. We research, test, and refine every touchpoint — from letters and SMS to phone calls and digital experiences — to ensure it’s consistent, caring, and coordinated.
As a Member Content Strategy and Operations Manager, you’ll join our team to help plan, develop, and deliver communications that connect members to care — driving participation in clinical programs, closing gaps, and improving outcomes. You’ll partner closely with our medical group and clinical operations to turn program goals into effective, action-oriented campaigns, guided by data, plain language, and behavior change principles. We're looking for a collaborative, action-oriented communicator to drive clarity and momentum across our clinical member engagement campaigns. Reporting to the Associate Director of Content Strategy & Operations, and working with our Lead Service Designer, you’ll be a hands-on contributor who manages projects, writes clearly, and moves work forward across channels.
This is a cross-functional role at the heart of our strategy — sitting at the intersection of health communication, member experience, service operations, and clinical engagement. You’ll juggle multiple member-facing content projects and be a go-to team member for skillful, nimble execution.
Responsibilities and Impact will include:
Manage and execute member-facing communications that support clinical outreach, quality measures, and digital engagement
Intake, scope, and prioritize new communications and content requests
Collaborate with stakeholders across clinical, operations, and product to plan and coordinate communication needs
Design messages that are timely, accessible, and action-oriented — guided by behavior change and health literacy principles
Use digital channels like SMS, email, web, and portal to engage members — and help identify opportunities to improve how we reach people
Use data to track and report on campaign performance in partnership with analysts and other teams
Manage timelines, intake, review processes, and workflows in Monday.com
Help maintain libraries of approved content, toolkits, and documentation to support consistency in health education
Support compliance and translation processes to ensure accuracy and accessibility
Required skills and experience:
3 to 5 years of experience in content strategy, communications, or engagement marketing — preferably in healthcare, public health, or a regulated environment
Strong bias for action — not afraid to say the wrong thing or make mistakes
Strong writing and editing skills — able to simplify complex information with empathy and clarity
Experience managing communications across multiple stakeholders and channels
Comfortable using campaign data and performance results to inform decisions and iterate
Familiarity with SMS, email, and digital member communication tools
Salary Range: $90,000 - $120,000 / year
Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
