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Customer Care Executive



Customer Service
Hong Kong
Posted on Thursday, July 21, 2022
<p><strong>Why should you join us?</strong></p> <p><span style="font-weight:400;">Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including growth in our Grocery, Editions, Signature &amp; Plus businesses.</span></p> <p><span style="font-weight:400;">We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building teams to help us launch new products. It's an exciting time to join and while we have made great progress, we are just getting started!</span></p> <p><strong>We offer…</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Excellent MNC exposure and on-the-job training</span></li> <li style="font-weight:400;"><span style="font-weight:400;">5-day per week in shift pattern (including Saturday, Sunday and public holidays)</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Attractive benefits: work from home arrangement, medical coverage, performance bonus, social activities, gym allowance etc. </span></li> </ul> <p><span style="font-weight:400;">Work location: Central</span></p> <p><span style="font-weight:400;">No sales target</span></p> <p><span style="font-weight:400;">No cold calling is needed</span></p> <p><strong>Job details…</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Monitor orders placed by Deliveroo up to completion</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Answer inbound calls, emails and live chats from customers, riders, and restaurants</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Resolve customer complaints and queries independently</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Provide one-stop service efficiently to establish a positive customer experience</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Share feedback to relevant departments to help improve our service level and customer satisfaction</span></li> </ul> <p><strong>Skills you’ll need &amp; eligibility…</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Diploma or above in any disciplines (Fresh graduate is welcomed)</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Hunger to provide positive customer experiences with good telephone manner and problem solving skills</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Able to show a strong investigative nature when resolving customer complaints and queries with a solution-oriented mindset</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Excellent skills in Cantonese, good command of written and spoken English</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Good multitasking skills and able to work independently under pressure</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experienced in the customer services / call centre environment / online platform businesses / e-Commerce is an advantage</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Able to work on shift</span></li> </ul> <p><strong>You’ll enjoy…</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">15 days annual leave plus birthday leave, maternity leave, examination leave</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Open, respectful and fun company culture</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Snacks and drinks provided (although not unlimited, you will never go thirsty)</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Friday lunches on us from the best local restaurants</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Free Deliveroo Plus - Free delivery and access to special offers</span></li> </ul> <p><strong>Workplace &amp; Diversity</strong></p> <p><span style="font-weight:400;">At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.</span></p> <p><span style="font-weight:400;">We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is an experience with (most) food and a desire to be part of one of the fastest growing startups in an exciting space.</span></p>
Deliveroo is an equal opportunity employer.
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