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Strategy & Operations Associate



New York, NY, USA
Posted on Friday, June 7, 2024

At January, we work to ensure that borrowers who fall behind on debt are treated with fairness and respect. Owing to outdated processes and bad actors, traditional debt collection is rife with harassment and fraud. Our products tackle this by helping financial institutions modernize collections, giving borrowers simpler and more compassionate ways to get back on track.

About the role:

We’re hiring a Strategy & Operations Associate to expand our focus on growth and scalability. In this role, you'll dive into a wide array of challenging problems that drive significant impact for the business across Operations, GTM, and Finance. Business Operation is a dynamic team that works cross-functionally to accelerate January's growth, design and improve processes that scale, and expand the company's opportunity space.

You’ll make an impact by:

  • Working closely with BizOps and BusDev leaders to support efforts across some of January's highest priority efforts.
  • Serving in a project/program management capacity on cross-functional and vendor-facing initiatives, providing clear communication and visibility and holding team members accountable.
  • Partnering with other teams (e.g. Product, Contact Center, Compliance) to accelerate progress and solve hard scaling problems.
  • Playing a pivotal role in January's growth through research, analysis and execution support in pursuit of new expansion opportunities.
  • Acting as the go-to person for certain discrete parts of the business that currently lack a true owner where you'll own execution as well as continuous improvement and scalability.


  • 3+ years of experience in a relevant role (e.g. management consulting, banking, or similar startup role).
  • You are an analytical and creative thinker who is eager to solve new and ambiguous challenges from first principles.
  • You have a demonstrated ability to effectively plan, execute and monitor cross-functional projects end-to-end (often multiple simultaneously) to ensure timely delivery and successful outcomes.
  • You are a proactive self-starter. You have a learner's mindset, you're highly coachable, and you operate with a "no task is too small" philosophy.
  • You have excellent verbal and written communication skills, and a proven ability to collaborate cross-functionally and with external stakeholders.
  • Familiarity with SQL or eagerness to acquire proficiency, basic Excel modeling abilities, and adeptness in presenting using tools like PowerPoint or Google Slides.
January believes in doing its part to help close the wage gap that continues to plague much of the US workforce. We offer transparent and equitable compensation packages to all existing and future January team members.

Our compensation range for the Strategy & Operations Associate role is $80,000 to $115,00. We determine the final package by considering experience, applicable education and training, and relevant skills derived throughout our interview process. This role also includes a competitive equity package, giving you a chance to feel true ownership of your work.

January prioritizes the safety and well-being of our team members and, as such, requires all employees who work from or visit a January office to have proof of COVID-19 vaccination or provide a valid medical or religious exemption.

What we can offer you:

  • Pet-friendly office (only in NYC, for now!)
  • Competitive equity packages, giving you a chance to feel true ownership of your work
  • Unlimited PTO so you can take the time you need to rest and recharge
  • Hybrid work model, where our team comes in 3x a week
  • Flexible work hours for better work/life balance
  • 12 weeks fully paid new parent leave program for all employees to enjoy bonding time
  • Free lunches for team socializing activities
  • Annual learning and development budget to invest in your professional growth
  • 401k so you can invest in your future
  • Gym membership reimbursement
  • Medical, dental, and vision insurance
  • Free access to One Medical
  • Free access to the mental well-being platform Spring Health plus 3 free virtual sessions with a Spring Health licensed therapist
  • Commuter benefits for your travel to/from the office
  • Endless growth opportunity and the ability to take on new and exciting challenges


  • Built In's Best Startups to Work For in New York (2023)
  • Built In's Best Startups to Work For in New York (2024)
  • Built In's Best Startups to Work For in San Francisco (2023)
  • Built In's Best Startups to Work For in San Francisco (2024)
  • Crain's Best Places to Work in NYC (2022)
  • Crain's Best Places to Work in NYC (2023)
To learn more about what it’s like to work with us, check out our Glassdoor reviews. We think our track record speaks best.
January is an equal opportunity employer and does not discriminate on the basis of race, color, creed, ethnicity, sex, gender identity, sexual orientation, religion, disability, age, veteran status, or any other category protected by law.
At January, we believe that diversity of outlooks, demographics, identities, and life experiences enable companies to build the best products. More diversity means more empathy with different types of people. This matters a lot for us, since so many borrowers in financial distress with whom we engage come from underrepresented backgrounds. We practice what we preach and look forward to continuing to grow and build on our already diverse team.