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#LI-REMOTE

#LI-BL1

The Clinical Customer Engagement Specialist serves as the frontline liaison supporting Nutricia sales teams, healthcare providers, suppliers, and patients in navigating Nutricia’s clinical support programs and field reimbursement. This role combines clinical expertise with customer engagement excellence to ensure timely and compassionate support through Nutricia Navigator, Patient Engagement Solutions, Healthcare Provider and Supplier collaboration. This role functions as part of the Reimbursement Coverage & Customer Engagement team within Business Operations, providing front-line case support that bridges clinical expertise with field payor and supplier coordination. This is a REMOTE role!

Essential Functions:

Clinical Excellence & Technical Support

• Respond to product and clinical inquiries from healthcare professionals, caregivers, and patients with accuracy and empathy.
• Provide accurate technical support for external requests regarding entire Nutricia product range (including healthcare professionals, caregivers, pharmacies and wholesalers) through phone, email, and internet. Contacts cover a range of topics relating to Nutricia products, e.g. nutrition information, general nutrition and feeding, customer concerns and/or issues
• Provide education on Nutricia’s products, clinical indications, and clinical reimbursement processes.
• Respond to all product inquiries in a timely and efficient manner.
• Facilitate HCP outreach and engagement activities & special projects, as assigned
• Develop medical/nutrition-related content through Nutricia digital platforms including social media portals. (e.g. blogs, Facebook).

Navigator & Reimbursement Support

• Assist with educating Healthcare Providers on enteral nutrition benefit verification processes, clinical prior authorization guidance, and supplier coordination.
• Identify and escalate access barriers, collaborating with leadership to drive resolution.
• Track all Navigator case closures by disease categories to document payor barriers, cases outcomes, and referring insights for process improvement
• Partner with the Clinical Customer Engagement Manager and Director on coverage trend identification and data feedback.
• Contribute to special projects supporting patient engagement, coverage optimization, and training initiatives.
• Maintain up-to-date knowledge of payer policy changes, product updates, and internal procedures.

Operation & Cross-Functional Collaboration

• Coordinate efforts to ensure reported adverse reactions are handled according to internal processes.
• Prioritize and escalate complaints based upon extent of severity level. Log all complaints into global system. Coordinate follow up with quality assurance team at all supply points.
• Document and track all customer interactions and escalations in compliance with quality and regulatory standards.

The salary range for this position is $81k-117k USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions. Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.

#LI-REMOTE

#LI-BL1

The Clinical Customer Engagement Specialist serves as the frontline liaison supporting Nutricia sales teams, healthcare providers, suppliers, and patients in navigating Nutricia’s clinical support programs and field reimbursement. This role combines clinical expertise with customer engagement excellence to ensure timely and compassionate support through Nutricia Navigator, Patient Engagement Solutions, Healthcare Provider and Supplier collaboration. This role functions as part of the Reimbursement Coverage & Customer Engagement team within Business Operations, providing front-line case support that bridges clinical expertise with field payor and supplier coordination. This is a REMOTE role!

Essential Functions:

Clinical Excellence & Technical Support

• Respond to product and clinical inquiries from healthcare professionals, caregivers, and patients with accuracy and empathy.
• Provide accurate technical support for external requests regarding entire Nutricia product range (including healthcare professionals, caregivers, pharmacies and wholesalers) through phone, email, and internet. Contacts cover a range of topics relating to Nutricia products, e.g. nutrition information, general nutrition and feeding, customer concerns and/or issues
• Provide education on Nutricia’s products, clinical indications, and clinical reimbursement processes.
• Respond to all product inquiries in a timely and efficient manner.
• Facilitate HCP outreach and engagement activities & special projects, as assigned
• Develop medical/nutrition-related content through Nutricia digital platforms including social media portals. (e.g. blogs, Facebook).

Navigator & Reimbursement Support

• Assist with educating Healthcare Providers on enteral nutrition benefit verification processes, clinical prior authorization guidance, and supplier coordination.
• Identify and escalate access barriers, collaborating with leadership to drive resolution.
• Track all Navigator case closures by disease categories to document payor barriers, cases outcomes, and referring insights for process improvement
• Partner with the Clinical Customer Engagement Manager and Director on coverage trend identification and data feedback.
• Contribute to special projects supporting patient engagement, coverage optimization, and training initiatives.
• Maintain up-to-date knowledge of payer policy changes, product updates, and internal procedures.

Operation & Cross-Functional Collaboration

• Coordinate efforts to ensure reported adverse reactions are handled according to internal processes.
• Prioritize and escalate complaints based upon extent of severity level. Log all complaints into global system. Coordinate follow up with quality assurance team at all supply points.
• Document and track all customer interactions and escalations in compliance with quality and regulatory standards.

The salary range for this position is $81k-117k USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions. Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.

#LI-REMOTE

#LI-BL1

The Clinical Customer Engagement Specialist serves as the frontline liaison supporting Nutricia sales teams, healthcare providers, suppliers, and patients in navigating Nutricia’s clinical support programs and field reimbursement. This role combines clinical expertise with customer engagement excellence to ensure timely and compassionate support through Nutricia Navigator, Patient Engagement Solutions, Healthcare Provider and Supplier collaboration. This role functions as part of the Reimbursement Coverage & Customer Engagement team within Business Operations, providing front-line case support that bridges clinical expertise with field payor and supplier coordination. This is a REMOTE role!

Essential Functions:

Clinical Excellence & Technical Support

• Respond to product and clinical inquiries from healthcare professionals, caregivers, and patients with accuracy and empathy.
• Provide accurate technical support for external requests regarding entire Nutricia product range (including healthcare professionals, caregivers, pharmacies and wholesalers) through phone, email, and internet. Contacts cover a range of topics relating to Nutricia products, e.g. nutrition information, general nutrition and feeding, customer concerns and/or issues
• Provide education on Nutricia’s products, clinical indications, and clinical reimbursement processes.
• Respond to all product inquiries in a timely and efficient manner.
• Facilitate HCP outreach and engagement activities & special projects, as assigned
• Develop medical/nutrition-related content through Nutricia digital platforms including social media portals. (e.g. blogs, Facebook).

Navigator & Reimbursement Support

• Assist with educating Healthcare Providers on enteral nutrition benefit verification processes, clinical prior authorization guidance, and supplier coordination.
• Identify and escalate access barriers, collaborating with leadership to drive resolution.
• Track all Navigator case closures by disease categories to document payor barriers, cases outcomes, and referring insights for process improvement
• Partner with the Clinical Customer Engagement Manager and Director on coverage trend identification and data feedback.
• Contribute to special projects supporting patient engagement, coverage optimization, and training initiatives.
• Maintain up-to-date knowledge of payer policy changes, product updates, and internal procedures.

Operation & Cross-Functional Collaboration

• Coordinate efforts to ensure reported adverse reactions are handled according to internal processes.
• Prioritize and escalate complaints based upon extent of severity level. Log all complaints into global system. Coordinate follow up with quality assurance team at all supply points.
• Document and track all customer interactions and escalations in compliance with quality and regulatory standards.

The salary range for this position is $81k-117k USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions. Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.

#LI-REMOTE

#LI-BL1

The Clinical Customer Engagement Specialist serves as the frontline liaison supporting Nutricia sales teams, healthcare providers, suppliers, and patients in navigating Nutricia’s clinical support programs and field reimbursement. This role combines clinical expertise with customer engagement excellence to ensure timely and compassionate support through Nutricia Navigator, Patient Engagement Solutions, Healthcare Provider and Supplier collaboration. This role functions as part of the Reimbursement Coverage & Customer Engagement team within Business Operations, providing front-line case support that bridges clinical expertise with field payor and supplier coordination. This is a REMOTE role!

Essential Functions:

Clinical Excellence & Technical Support

• Respond to product and clinical inquiries from healthcare professionals, caregivers, and patients with accuracy and empathy.
• Provide accurate technical support for external requests regarding entire Nutricia product range (including healthcare professionals, caregivers, pharmacies and wholesalers) through phone, email, and internet. Contacts cover a range of topics relating to Nutricia products, e.g. nutrition information, general nutrition and feeding, customer concerns and/or issues
• Provide education on Nutricia’s products, clinical indications, and clinical reimbursement processes.
• Respond to all product inquiries in a timely and efficient manner.
• Facilitate HCP outreach and engagement activities & special projects, as assigned
• Develop medical/nutrition-related content through Nutricia digital platforms including social media portals. (e.g. blogs, Facebook).

Navigator & Reimbursement Support

• Assist with educating Healthcare Providers on enteral nutrition benefit verification processes, clinical prior authorization guidance, and supplier coordination.
• Identify and escalate access barriers, collaborating with leadership to drive resolution.
• Track all Navigator case closures by disease categories to document payor barriers, cases outcomes, and referring insights for process improvement
• Partner with the Clinical Customer Engagement Manager and Director on coverage trend identification and data feedback.
• Contribute to special projects supporting patient engagement, coverage optimization, and training initiatives.
• Maintain up-to-date knowledge of payer policy changes, product updates, and internal procedures.

Operation & Cross-Functional Collaboration

• Coordinate efforts to ensure reported adverse reactions are handled according to internal processes.
• Prioritize and escalate complaints based upon extent of severity level. Log all complaints into global system. Coordinate follow up with quality assurance team at all supply points.
• Document and track all customer interactions and escalations in compliance with quality and regulatory standards.

The salary range for this position is $81k-117k USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions. Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.

#LI-REMOTE

#LI-BL1

The Clinical Customer Engagement Specialist serves as the frontline liaison supporting Nutricia sales teams, healthcare providers, suppliers, and patients in navigating Nutricia’s clinical support programs and field reimbursement. This role combines clinical expertise with customer engagement excellence to ensure timely and compassionate support through Nutricia Navigator, Patient Engagement Solutions, Healthcare Provider and Supplier collaboration. This role functions as part of the Reimbursement Coverage & Customer Engagement team within Business Operations, providing front-line case support that bridges clinical expertise with field payor and supplier coordination. This is a REMOTE role!

Essential Functions:

Clinical Excellence & Technical Support

• Respond to product and clinical inquiries from healthcare professionals, caregivers, and patients with accuracy and empathy.
• Provide accurate technical support for external requests regarding entire Nutricia product range (including healthcare professionals, caregivers, pharmacies and wholesalers) through phone, email, and internet. Contacts cover a range of topics relating to Nutricia products, e.g. nutrition information, general nutrition and feeding, customer concerns and/or issues
• Provide education on Nutricia’s products, clinical indications, and clinical reimbursement processes.
• Respond to all product inquiries in a timely and efficient manner.
• Facilitate HCP outreach and engagement activities & special projects, as assigned
• Develop medical/nutrition-related content through Nutricia digital platforms including social media portals. (e.g. blogs, Facebook).

Navigator & Reimbursement Support

• Assist with educating Healthcare Providers on enteral nutrition benefit verification processes, clinical prior authorization guidance, and supplier coordination.
• Identify and escalate access barriers, collaborating with leadership to drive resolution.
• Track all Navigator case closures by disease categories to document payor barriers, cases outcomes, and referring insights for process improvement
• Partner with the Clinical Customer Engagement Manager and Director on coverage trend identification and data feedback.
• Contribute to special projects supporting patient engagement, coverage optimization, and training initiatives.
• Maintain up-to-date knowledge of payer policy changes, product updates, and internal procedures.

Operation & Cross-Functional Collaboration

• Coordinate efforts to ensure reported adverse reactions are handled according to internal processes.
• Prioritize and escalate complaints based upon extent of severity level. Log all complaints into global system. Coordinate follow up with quality assurance team at all supply points.
• Document and track all customer interactions and escalations in compliance with quality and regulatory standards.

The salary range for this position is $81k-117k USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions. Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.