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Role Summary

ConcertAI is seeking a Director, Commercial Workflow Innovation to serve as a domain expert across field and patient-access workflows, with an initial focus on Field Reimbursement Managers (FRMs). This role is ideal for someone who has worked within commercial pharma, understands real-world FRM, patient services, and brand team processes, and is passionate about the potential of technology to transform daily workflows.

In this role, you will translate real-world experiences into product ideas, workflow designs, and scalable solutions across ConcertAI’s commercial product suite. You will partner closely with Product Management, Engineering, Customer Success, and client teams to identify inefficiencies, validate new capabilities, and support the adoption of AI-enabled tools.

This is a career opportunity for someone excited to grow into product management. You will learn the software development life cycle, participate in concept-to-delivery workflows, and help shape the future of field technology across the industry

Responsibilities

Commercial Workflow Expertise & Innovation

• Serve as an internal subject matter expert (SME) on FRM, patient services, and brand workflows.
• Identify inefficiencies, gaps, and unmet needs across commercial field roles and translate them into actionable product opportunities.
• Contribute to ideation, feature exploration, and workflow mapping for new capabilities across our Product portfolio.
• Represent the voice of the field in product decisions, ensuring solutions align with real-world commercial processes.

Cross-Functional Product Collaboration

• Partner with Product Managers to refine requirements, user stories, acceptance criteria, and workflow logic.
• Collaborate with engineering teams in design, development, and QA.
• Provide practical insight into how new features drive efficiency, accuracy, and adoption among field teams.

Technology & AI Adoption Leadership

• Champion the use of AI-assisted workflows and modern field technologies, internally and with clients.
• Stay informed about emerging tools, digital best practices, and evolving field technologies across pharma.
• Help shape the product’s AI-forward strategy by providing grounded, real-world insights on what will meaningfully support field teams.

Requirements

• 3+ years in Commercial Pharma, preferably in an FRM, Access Specialist, Patient Services, or Brand/Commercial Operations role.
• Demonstrated experience working cross-functionally with brand teams, patient services, and commercial leadership.
• Strong understanding of field workflows, payer access challenges, case management processes, and patient journey dependencies.
• High proficiency with modern computing tools; familiarity with workflow design, testing, or CRM/field technology systems.
• Curiosity and comfort with AI assistants, digital tools, and emerging field technologies.
• Strong problem-solving skills with the ability to break down complex workflows into actionable requirements.
• Excellent communication, collaboration, and presentation abilities.