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We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.

At Collective Health, Care Navigation plays a crucial role in helping people get the right support, at the right time, across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of our team of pharmacists, social workers, nurses, dietitians, and care coordinators that support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system. In joining our Care Navigation team, you’ll have the important role of helping our members achieve better health at a lower cost. You will report to the Care Coordinator Team Lead of Care Navigation.

What you'll do:

• Provide telephonic support for our Care Navigation program, care managers, and members we serve
• Take ownership of tasks as assigned for cases requiring additional non-clinical follow up and case coordination, including, but not limited to: researching and answering plan benefits and claims questions, provider research, obtaining medical records with a focus on cost-savings
• Work directly with members, vendors and providers to ensure superior coordination of care
• Co-manage cases with care managers, ensuring all assigned tasks are completed on time
• Act as liaison between Care Navigation and other Customer Service teams within Collective Health, ensuring member needs are met in an accurate and timely manner
• Utilize multiple systems to respond to, troubleshoot and document customer inquiries including Google Suite
• Other duties and projects as assigned by Manager

To be successful in this role, you'll need:

• 1+ years experience in customer-facing role, healthcare experience is preferred.
• Bilingual Required: (English/Spanish)
• Bachelor's or Associate's degree is a plus
• Medical Assistant or Pharmacy technician experience is a plus
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Establish and maintain positive, cooperative, working relationships with ability to work in a team-based environment and achieve common goals
• Have outstanding oral and written interpersonal communication skills to navigate sophisticated member inquiries
• Maintain composure and compassion when balancing a high volume of tasks
• You are comfortable navigating multiple computer applications with dexterity
• Want to simplify healthcare because you believe people deserve better

Pay Transparency Statement

This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week. #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.