Program Manager -Retail Industry Expert - Commerce & Omni Channel Domain
Capgemini
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About the Job You're Considering
We are seeking an experienced Program Manager with deep expertise in the retail sector, particularly in high volume, customer centric environments such as beverage, café, or quick service retail.
This role leads multi workstream initiatives that improve operational efficiency, elevate customer experience, optimize technology investments, and strengthen overall retail business performance.
The ideal candidate brings strong program leadership, excellent cross functional collaboration skills, and direct understanding of fast paced, high transaction stores where speed, accuracy, consistency, and scalable omni channel operations are essential. This includes expertise across digital ordering, mobile apps, loyalty, POS systems, and in store execution. Program Managers oversee daily program operations, manage risks and issues, guide communication, and ensure delivery quality. They plan, organize, monitor, and manage resources to achieve program goals efficiently.
Your Role
- Lead large contracts or major segments of complex engagements for internal or external retail clients.
- Translate complex business requirements into actionable program plans, formal agreements, and accepted solutions.
- Manage the full program lifecycle from initial intake and requirements through planning, execution, and final delivery.
- Oversee cross functional contributors to ensure work is completed on time, within scope, and at expected quality.
- Provide clear visibility into program progress, risks, decisions, and overall delivery performance.
- Apply strong business acumen across labor planning, cost controls, margin protection, operational budgeting, and ROI modeling.
- Lead programs that improve customer throughput, order consistency, and store level guest satisfaction.
- Drive alignment with operations teams to ensure adoption, training, and sustainment across stores.
- Lead multi phase initiatives focused on operational excellence, digital transformation, customer journey modernization, and P and L improvement.
- Translate strategic business objectives into structured program plans tailored to retail service environments.
- Manage cross functional teams spanning operations, IT, marketing, supply chain, store design, and franchise or licensed partners.
- Drive efficiency improvements across high volume store operations using proven retail best practices.
- Lead modernization initiatives across POS, mobile ordering, digital menu boards, loyalty systems, and store workflow tools.
- Support store strategy, operational audits, new unit development, remodels, and market expansion.
- Champion customer experience enhancements through improved order flow, pickup design, digital engagement, and service models.
- Track KPIs including sales lift, labor efficiency, digital adoption, operational uptime, product availability, and customer satisfaction.
- Build business cases and financial models for investment decisions, value engineering, and margin optimization.
- Integrate digital commerce including ecommerce, mobile ordering, rewards apps, and third party marketplaces with in store operations and POS systems.
- Ensure consistency in ordering, loyalty, payments, promotions, and product availability across all channels.
- Improve end to end customer journeys for order ahead, pickup, delivery, in store service, and loyalty engagement.
- Support technology and process improvements that reduce friction between digital demand and store execution.
Your Skills and Experience
- Bachelors Degree
- 12 or more years of program or project management experience with strong exposure to retail operations, merchandising, supply chain, and ecommerce.
- Deep understanding of retail fundamentals including POS, ERP, OMS, CRM or loyalty, inventory systems, workforce tools, and store operations.
- Proven ability to lead cross functional initiatives across technology, operations, marketing, and franchise or licensed store networks.
- Strong skills in data driven program management including KPI development, reporting frameworks, and analytics based decision making.
- Excellent communication, stakeholder management, and change leadership capabilities in complex, multi store environments.
- Experience with digital ordering platforms, mobile apps, POS systems, loyalty programs, or food and beverage automation is preferred.
The base compensation range for this role in the posted location is: $101,300 - $250,640
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
