The SAP Order to Cash Practice Lead is responsible for the strategic leadership and operational excellence of a large, specialized practice focused on SAP SD/ Order to Cash (OTC) solutions. This role requires deep expertise in SAP OTC processes, including order management, pricing, billing, shipping, and payment processing, as well as the ability to lead a dynamic, multi-disciplinary team of over 100 professionals.

Your role:

Practice Leadership and Management- Lead and manage a global SAP Order to Cash practice with responsibility for staffing, resource allocation, and career development for a team of 100+ professionals. Set and execute the vision, strategy, and roadmap for the SAP OTC practice, ensuring alignment with organizational goals and market opportunities. Oversee the development and implementation of best practices, standards, and methodologies for SAP OTC engagements.
Drive all employee functions for the practice, including hiring selections, performance management, and retention strategies. Develop and manage training and certification programs to ensure team members maintain up-to-date expertise in SAP OTC modules and related technologies. Foster a culture of continuous improvement, innovation, and collaboration within the practice.
Operational Excellence and Delivery- Ensure high-quality delivery of SAP OTC solutions, including troubleshooting, configuration, and implementation of SAP OTC modules. Monitor and manage key performance indicators (KPIs) to drive operational efficiency, customer satisfaction, and financial performance. Lead cross-functional collaboration with sales, finance, and customer service teams to optimize end-to-end OTC processes.
Go-to-Market and Growth Partner with sales and business development teams to support go-to-market activities, including solution demonstrations, proposal development, and client presentations. Identify and pursue new business opportunities to expand the SAP OTC practice and drive revenue growth. Build and maintain strong client relationships, acting as a trusted advisor on SAP OTC solutions.
Innovation and Continuous Improvement- Stay abreast of industry trends, emerging technologies, and SAP innovations to ensure the practice remains at the forefront of OTC solutions. Champion the adoption of new tools, automation, and best practices to enhance service delivery and client outcomes.

Your skills and experience:

Extensive SAP Professional Experience (15+ years) - Core area of expertise within SAP SD/OTC & proven track record in SAP consulting and implementation across various modules (e.g., FI/CO, MM, SD, S/4HANA).
Experience managing full lifecycle SAP projects from planning to go-live
Strong background in leading large-scale SAP projects.
Experience managing and mentoring teams of SAP consultants, architects, and developers.
Ability to foster a culture of collaboration, innovation, and continuous learning
Skilled in building long-term client relationships and acting as a trusted advisor. Capable of translating business needs into SAP solutions
Ability to align SAP practice goals with broader business objectives. Experience with budgeting, forecasting, and driving revenue growth
Strong Communication Skills: Able to explain complex SAP concepts to non-technical stakeholders
Ability to anticipate market trends and shape the strategic direction of the SAP Capability.
Proactively improving processes and identifying new business opportunities
Bachelor’s Degree in Computer Science, Business, or related fields.
SAP Certifications in relevant modules or solutions (e.g., S/4HANA).

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

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