Job description:
We are seeking a skilled Onsite Technical Desktop Support Lead to join our team in Warren. This role involves providing high-quality technical support to end-users at our client's site, ensuring smooth and efficient operation of IT systems and applications. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and the ability to work effectively in a dynamic environment.
**Must to have: **Team Management, Digital workspace Service delivery experience, SLA awareness, Incident, Problem, Chagne, Service Request Management. Strong communication skill and team management skill.

Key Responsibilities
Provide on-site technical support for desktop hardware, software, and peripherals.
Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
Install, configure, and maintain desktop systems, including operating systems, applications, and security updates.
Troubleshoot and repair hardware and software faults, including PCs, laptops, printers, and other peripherals
Assist with the setup and deployment of new equipment and technology
Maintain accurate records of support requests and resolutions in the ticketing system
Collaborate with other IT support teams to escalate and resolve complex issues.
provide user training and guidance on IT best practices and procedures.
Ensure adherence to IT policies, procedures, and security protocols.
Participate in regular meetings and provide status updates on support activities.
Produce trend analysis reports Maintain operational manuals and Information Technology Infrastructure Library (ITIL) process documents Create and maintain checklists for SOPs and KEDB and technical reports related to end points and users Collaborate with Service Desk for shift-left activities Coordinate with field support teams for break-fix and install, moves, adds, and changes (IMACs)
Strong knowledge of VPN client troubleshooting, and DUO and MDM device enrollment / break-fix

Qualifications:
Proven experience in a technical desktop support role or similar position
Ability to troubleshoot RICOH Printers, Scanners, Conference room equipment
Strong knowledge of windows operating systems, Microsoft Office Suite, Intune, SCCM, and common business applications to manage end points
Familiarity with networking concepts and basic troubleshooting techniques. Experience with desktop and laptop hardware, including repair and replacement of components.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills, with the ability to interact effectively with end-user and technical teams.
Ability to work independently and as a part of a team in a fast-paced environment.
Relevant certifications(e.g., CompTIA A+, Microsoft Certified Support Technician) are desirable
Previous experience in a corporate or enterprise environment is a plus

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $65,000 - $114,000. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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