CRM Architect
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Role: CRM Architect
Location:Charlotte /NY
Responsibilities
Solution Architecture & Design
• Lead the design and implementation of enterprise-grade CRM solutions across platforms such as Salesforce (Sales/Service/Experience Cloud), Microsoft Dynamics 365
• Translate business goals into scalable CRM architectures that support customer 360, sales/service automation, partner management, and digital onboarding.
• Architect data models, integration layers, and user experience flows to enable seamless customer and employee journeys.
• Ensure CRM solutions are integrated with ERP, contact center, MarTech, portals, and analytics platforms.
Leadership & Governance
• Establish architectural governance for CRM programs, ensuring consistency, security, and alignment with enterprise standards.
• Facilitate architecture review boards and own CRM reference architecture assets.
• Mentor solution architects and technical leads across multi-disciplinary delivery teams.
• Collaborate with client architecture, data, security, and infrastructure teams to ensure alignment and scalability.
Technology Strategy & Innovation
• Shape CRM transformation strategies including modernization of legacy platforms, cloud migration, and mobile-first CRM adoption.
• Evaluate CRM tools, accelerators, and AI/ML capabilities to drive automation, personalization, and productivity.
• Promote intelligent CRM features such as predictive scoring, next best action, intelligent routing, and conversational interfaces.
• Lead POCs, tool comparisons, and roadmap development to support digital and CRM strategy evolution
Program/Portfolio Engagement
• Serve as the lead CRM architect across large-scale transformation initiatives, overseeing multiple workstreams.
• Collaborate with delivery leadership, product owners, and business stakeholders to shape implementation strategy and execution plans.
• Support presales, proposals, and RFP responses by designing high-level CRM solutions and delivery estimates.
Required Skills
Technical |
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Salary Transparency
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $135549 to $176139 /yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
