We are looking for a Director of Client Success in North America to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market. You will be part of our global team across all locations such as Germany, UK, and Sweden, where the Icomera HQ is located. This position is open to our office located in Rockville, MD or Toronto, CA. Open to hybrid or remote work.

Responsibilities:

Identify, engage, shape and win new clients / sub-segments to expand Icomera market leadership in train connectivity to new services / operators
Ensure client satisfaction and maintaining the quality of service by working closely with sales, engineering, project managers, service delivery, and network operations teams.
Identify and create new upsell opportunities by offering technical suggestions and professional services that help improve customer satisfaction and grow the client’s business.
Continually monitor and anticipate the business needs of the accounts to proactively address issues and identify opportunities.
Oversee timely and on-budget completion of contract projects, ensuring they meet the client's expectations.

Main Tasks

Account Management: Oversee all aspects of the account, including proposals, project cost sheets, invoicing, engineering solutions, and service delivery.
Business Growth: Drive account growth by selling the full project life cycle of solutions and services offered.
Business Development: Lead business development activities, including pursuit initiation and management, teaming, proposal development, and general marketing support up to the acquisition of new customers.
Client Liaison: Serve as the primary liaison for new projects/programs, ensuring that client needs are met or exceeded.
Program Coordination: Coordinate efforts between different projects, leading the overall program with attention to strategy, implementation, and delegation.
Client Relationship Management: Establish and grow strong relationships with multiple senior client stakeholders by demonstrating industry knowledge and applying it to business challenges.
Performance Monitoring: Monitor performance ratings and engage with key account stakeholders and operations to ensure performance excellence.
Strategic Development: Develop forward-thinking strategies, data-driven sales analyses, client account plans, and recommendations that align with account goals.
Team Management: Manage program and project teams for optimal return-on-investment, coordinating and delegating cross-project initiatives.
Industry Awareness: Maintain situational awareness across the industry to ensure a strategic point of view on major proposal efforts, and report periodically to management on account performance against established goals/performance metrics.
Budget and Deadline Management: Develop and control deadlines, budgets, and activities.
Performance Assessment: Assess program performance to maximize ROI.
Issue Resolution: Resolve higher-scope project issues

Who we are looking for:

You should be driven and be able to form long-term trusting relationships both internally and externally. You should be a highly organized self-starter who can prioritize delivering high quality results according to demanding timelines. You make sure to support your colleagues when they need it, and in turn they will be there to support you.

Requirements:

Excellent communication skills, both written and verbal, to effectively liaise with clients and internal teams.
Strong analytical skills to assess client needs, monitor account performance, and develop strategic solutions.
Proven experience in account management, business development, project management, or a related field.
A solid understanding of technical solutions and services to provide valuable insights and suggestions to clients.
Ability to work collaboratively with sales, engineering, project managers, service delivery, and network operations teams to ensure seamless service delivery.
Proven ability to cultivate large, complex deals, consistently meeting and surpassing quotas.
Preferred previous experience with Transit Technologies (CAD/AVL, Video Surveillance Systems, Passenger Information Systems, Telematics), Internet of Things (IoT), and/or Wireless Telecommunications.
Adept at influencing stakeholders through compelling presentations and negotiation skills, successfully building and maintaining trust with colleagues and customers.
Determined to drive issues and contracts to closure, persistent despite obstacles, and conveys a strong sense of urgency with a customer-focused attitude with high professionalism and discretion.
Enthusiastic self-starter with the ability to adapt interpersonal styles and techniques to influence at all organizational levels.
Bachelor’s degree in Business, Marketing, Finance, or a related field; or extensive experience as an account manager required with excellent verbal and written communication skills.

We offer:

An excellent team-focused environment.
An opportunity to be part of a truly innovative and fast-growing company.
A chance to make your mark on the future technology for public transport.
An extremely flexible, fun, and varied schedule.
A role containing a true mix of strategic and hands-on, both local and global.
Premium health insurance
Generous PTO policy
401k matching up to 6% from day 1.

In our Rockcille, MD facility, you will also have:

Free parking
Walking distance to public transit
Access to gym and other leisure activities in the building
Walking distance to Pike & Rose
Finally, at Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies all over Europe and North America.

Does this sound like an interesting role for you? Apply today and join our team!

We will be reviewing applicants ongoing, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment.

Last day to apply is 03-09-2026.

About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles daily. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which connect, protect, and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. Visit www.icomera.com for further information.

See more open positions at Bouygues Group

Privacy policy Cookie policy

Getro.org is a community-driven initiative to ease the impact of COVID-19 by connecting tech professionals and hiring companies. It's free for job seekers and companies, and curated by a growing list of referral partners.